Courtney is a Manager in the Financial Services Office of Ernst & Young LLP. Courtney has extensive experience in process improvement solutions development and is skilled at leading agile project teams in delivering effective end-to-end results for customer service, sales, purchasing, inventory, and ITIL process management. Courtney has extensive experience establishing departments and instituting organizational changes that resolve problems and increase revenues.​

​Representative Experience:​

• 20+ years’ experience in transformation processes, project management, and business transformation.​
• Specializes in process improvement solutions development, leading agile project teams including experience with Alfa Systems.​
• Experience in leading data migration teams as well as deployment and execution activities by driving definition and strategy of robust command center, communication, business support and defect remediation plans.