Locations Grand Ballroom

Driving Revenue & CX with Digital Servicing

A culture-wide shift towards a digitized retail environment has been steadily building over the past decade, and now, most people begin or complete the automotive buying process online. These changing expectations have created ripple effects, which put pressure on dealerships to adapt.

As customers crave more convenience than ever, dealers that evolve to meet customers where they are will win. Long-term success now depends not only on selling vehicles online, but also on how willing you are to bring your service business directly to the customer on their terms. The best step forward goes beyond retail and enters the next phase of digital transformation: digital servicing.

Key Takeaways: 

  • Detail the road from digital retailing to the emerging trend of digital servicing.
  • Analyze the differences between valet and mobile services, from adoption rates to successes and setbacks.
  • Explore the early results from dealerships and OEMs that have embraced convenience and expanded service bays with remote experiences.

Investments, M&A Surge in Automotive

Whether it’s in the retail, remarketing or finance segments, capital investment has ramped up in the auto industry. Same goes for M&A activity, as buy-sell moves increase among dealers, auto auctions and their vendors.

This session will explore the reasons behind this growth and what areas are ripe for additional moves.

Conference Welcome

Consignor Conversations: The Technology Impact

Along with observations about what’s happening with respect to wholesale prices and volume, these four executives from a variety of consignors will share perspectives about how technology has impacted operations within their own businesses as well as the entire industry.

Blockchain & Automotive: What the Future Could Hold

Learn how global auto manufacturers, lenders, retailers, suppliers, trade associations and government bodies are working together to cost effectively enable seamless and secure business processes while safeguarding sensitive business and consumer data with blockchain solutions. MOBI, a non-profit smart mobility consortium, has created industry standards to accelerate adoption of zero trust Web3 standards and solutions for connected ecosystems and IoT commerce. The session will review multiple possibilities for blockchain applications in the auto industry and will cover two use cases, floorplan audits and title administration.

Inside the Economic & Market Factors Impacting Automotive

Analysts and economists share insights on the state of the economy and its impact to the retail, remarketing and finance segments of automotive. The discussion will include analysis of macro-economic trends, in addition to automotive-specific data around supply, prices, sales/volume and more.

A Conversation with Emerging 8 Selections

Led by Steve Greenfield of Automotive Ventures, this panel features some of this year’s Emerging 8 honorees, reviewing how they’ve overcome challenges to position themselves for growth.

Luncheon Celebrating the 2023 Emerging 8 Honorees

Please join us for lunch and to honor this year’s Emerging 8 honorees!

The Rise of Customer Data Platforms (CDP): How Can Dealers Pick a Winner?

As cloud computing and storage have become more affordable, dealer groups are starting projects to unify their customer data using a CDP to create bespoke customer experiences, deliver one-to-one messaging, and improve marketing effectiveness. With dozens of companies involved in identity resolution, data hygiene, data management, and those offering marketing automation platforms (MAP) it is not easy for dealer groups to pick the best partners. This session will create a framework for mangers which will simply the shopping process and create a clear path forward.

Key Takeaways:

  • Understand the complexities of identity and entity management
  • Differentiate automotive CDP and MAP vendors to better match the needs of dealers
  • Visualize a new world where marketing campaign can be more personalized and effective. 

EVs, Digital Transactions and the Future of the Automotive Industry: WHAT’S NEXT?