Agenda
2023 Agenda
Apr 18
Apr 19
Apr 20
11:00 AM – 11:30 AM
How to Avoid Buyer’s Remorse: Software Edition
Capital E
When investing in software, don’t fall for the shiny screen in front of you. You need solutions that will improve processes and provide visibility into critical business problems. Software should empower your team and complement the humans responsi… [Read More]
Phatela Mosothoane
11:00 AM – 11:30 AM
21st Century communications
Capital AB
Many companies are focusing on bringing customers and creating leads via websites, social media, etc., however, as much as we agree that must and should be done, we believe that customers in our waiting areas are more… [Read More]
Retail
Pero Krpan
Igor Skinder
11:00 AM – 11:30 AM
Fighting Identity Fraud In An Online Environment
Boxwood
What "Synthetic Identity" fraud is
Why dealerships specifically are vulnerable
Why API technology is the online solution… [Read More]
Auto Finance
Ken Luna
11:45 AM – 1:15 PM
12:30 PM – 1:15 PM
The Modern Car Buyer’s Purchase Experience
Grand Ballroom
Alexander Mandeville of RouteOne moderates a panel of auto finance executives who will explore the most pressing trends for the modern car buyer in the context of automotive fintech, while also looking ahead to what's next…. [Read More]
Auto Intel Summit
Alexander Mandeville
Mike Sailor
Michael Wynns
Steve Wittman
Colton Ray
1:15 PM – 1:30 PM
1:30 PM – 2:00 PM
Digital and Physical Auction buyers insight
Capital AB
Which auction channel should you use to buy or sell your next vehicle? Most auctions do not have a "one-size fits all" approach to remarking. The workshop will give a unique perspective on each remarking option clearly explaining the pros a… [Read More]
NRC Spring Summit
Sawyer Walker
1:30 PM – 2:00 PM
Unlocking Opportunity with AI-powered Personalized Finance
Boxwood
Learn about how Artificial Intelligence (AI) and alternative data are revolutionizing lending, giving underserved borrowers (with credit ranging from non-existent to good) fair access to funding.
… [Read More]
Auto Finance
Amitay Kalmar
Mark Gilbert
1:30 PM – 2:00 PM
Future of Modern Auto Retail
Capital E
Discussion on how dealers can utilize the next generation of technology solutions to continue successfully growing their businesses while enhancing the omnichannel experience. CDK's Lisa Cho will share his insights on… [Read More]
Retail
Lisa Cho
1:30 PM – 2:00 PM
The Future of UX in Auto Finance
Dogwood
Get ready to reimagine the experience you’re delivering. In this dynamic session, Barrett Crites will dive into the importance of user experience in the digital car buying journey. With practical concepts and innovative methodologies, you will walk… [Read More]
Auto Finance
Barrett Crites
1:30 PM – 2:00 PM
US Automotive: New & Used Vehicle Sales and Finance
Capital C
In this session we will utilize data from the JD Power PIN network along and data from our Valuation Services (formerly NADA UCG) as well as from ALG and our forecasting teams.
There are 3 topics in the presentation, New Vehicle data, Used Vehicle,… [Read More]
Auto Finance
Michael Buckingham
1:30 PM – 2:00 PM
Virtual Inspections Enable Profitable Acquisitions
Capital D
As inventory levels rise, consumers will have more choices to both trade in their vehicle and shop for a new vehicle. With consumers now having choices, dealerships will need to focus on how to effectively reach consumers in the most optimal manner. … [Read More]
NRC Spring Summit
Retail
Jameel Ghata
2:00 PM – 2:15 PM
2:15 PM – 2:45 PM
Appraisal Vs. Inspection? Tech for Acquisition
Capital AB
By standardizing the appraisal or inspection process, we can begin to centralize decision-making and leverage big data to drive offers. Each day, dealers are realizing that having a proper consumer acquisition strategy builds inventory, improves prof… [Read More]
NRC Spring Summit
Doug Hadden
2:15 PM – 2:45 PM
Roadmap to EV Readiness
Capital C
With new and used EV inventory expected to flood the market, it’s time for dealers and fleets to move from planning to action. From imaginative fixed ops models to… [Read More]
NRC Spring Summit
Stephanie Valdez-Streaty
2:15 PM – 2:45 PM
Next Generation Inventory Management
Boxwood
Escaping the Race to the Bottom with Smarter Data and Pricing Decisions
Wondering what’s next for automotive? Danny Zaslavsky, dealer principal and auto industry expert, will explain how dealers can escape the pitfalls of traditional one-size-fi… [Read More]
Retail
Danny Zaslavsky
2:15 PM – 2:45 PM
Upgrading The Car Buying Experience w/ AI
Dogwood
What if securing an auto loan was as simple as unlocking your iPhone? Point Predictive believes that the time is here to make the financing process that simple. In today’s digital age where consumers have access to everything at the touch of a butt… [Read More]
Auto Finance
Justin Davis
2:15 PM – 2:45 PM
2023 – The Year of the "Process Shopper"
Capital D
It's no secret that consumers increasingly want to conduct more of their car shopping and buying process online, but which consumer types are most interested in this. TrueCar will share – for the first time on the Auto Intel Summit stage – the r… [Read More]
Retail
Alain Nana-Sinkam
2:15 PM – 2:45 PM
Predicting Loan Behavior with Vehicle History Data
Capital E
Vehicle history is predictive of loan performance. Incorporating vehicle history, such as prior damage, ownership history, and reliability and repair data into the lending process helps lenders make more informed decisions with greater… [Read More]
Auto Finance
Ian Frame
2:45 PM – 3:00 PM
3:00 PM – 3:30 PM
It’s the Payment, People! Bridging DR Finance Gaps
Capital AB
Monthly vehicle payment trumps selling price for today’s car buyers, yet nearly 70% of dealers use inaccurate online tools to quote monthly payments – a disconnect that perpetuates stereotypes and creates profit leaks. Affordability ranks as car-bu… [Read More]
Auto Finance
Pete MacInnis
3:00 PM – 3:30 PM
Aligning Processes w/ Modern Customer Expectations
Boxwood
Bridging the Gap: Aligning Sales Processes with Modern Customer Expectations
The auto industry is rapidly evolving, with younger generations of customers becoming more informed and demanding than ever before. They expect quick, seamless, and perso… [Read More]
Retail
Bob Lanham
3:00 PM – 3:30 PM
Conversational AI’s Pivotal Role in Retail Auto
Capital C
2023 is a pivotal year in retail automotive, and conversational AI will help dealers deliver better customer experience and business results. Owners and investors are focused on streamlining processes wherever possible. Some businesses will successfu… [Read More]
Retail
Ben Okuka
3:00 PM – 3:30 PM
Safeguarding Customer Data, Revised
Capital D
The FTC’s recent changes to the GLB Safeguards Rule for consumer data protection have an extended but now imminent compliance deadline of June 9, 2023. Most auto lenders and dealers are covered, with a few… [Read More]
NRC Spring Summit
Jason McCarter
3:00 PM – 3:30 PM
Customer Experience: From Innovation to Execution
Dogwood
The prevailing shift to an omnichannel, digital customer experience in the auto retail and financing space is creating the need for a more customer-centric sales strategy. A blueprint for execution is fundamental and paramount. This session will focu… [Read More]
Auto Finance
Eva Kellershof
3:00 PM – 3:30 PM
Perpetual Search engines change the digital rules
Capital E
As AI transforms the internet from websites we surf to a massive database we queue the old rules of digital marketing breakdown. The days of buying traffic, managing websites, and digital campaigns are number. With new powerful tools like… [Read More]
Retail
Eric Brown
3:30 PM – 3:45 PM
3:45 PM – 4:15 PM
Balancing Brick & Mortar + Digital Auctions in Increasingly Online Wholesale Business
Grand Ballroom
For every auction company, there’s a different strategy when it comes to online vs. in-lane sales and/or a combination of both. Leaders from around the auto auction industry will discuss their unique vantage points on how the operate sales in an in… [Read More]
Auto Intel Summit
Joe Overby
Terence Rasmussen
Jai Macker
Sawyer Walker
Jason Ferreri
3:45 PM – 4:15 PM
How Today's Busiest Executives Can Excel Amidst Change
Capital FG
Today's Leaders are tasked with unrelenting pressure and constant change.
Join in to learn from one of Automotive's leaders as she brings ways for you to… [Read More]
NRC Spring Summit
Laurie Foster
4:15 PM – 4:30 PM
4:30 PM – 5:00 PM
The Role Data and Technology Play in Delivering the Best Consumer Shopping Experience
Grand Ballroom
Nick Zulovich
Rusty West
Colton Ray
Amber Daniel
5:00 PM – 7:00 PM

7:30 AM – 8:00 AM
8:00 AM – 8:15 AM
8:15 AM – 8:45 AM
A conversation with Coach K.
No, not that Coach K, but with Steve Kapusta of Ally and SmartAuction.
Join us for a casual conversation that will include insights on various segments of the used car market and more. With a successful career rising to the top of one of the in… [Read More]
Auto Intel Summit
NRC Spring Summit
Bill Zadeits
Steve Kapusta
8:45 AM – 9:00 AM

9:00 AM – 9:30 AM
The Age of AI in Remarketing: What Lies Ahead
Grand Ballroom
AI has been a part of remarketing for years, delivering millions of 3D images, smooth 360s and more. And now, machine learning models are starting to power the next generation of vehicle information—automated damage detection—which will bring a n… [Read More]
NRC Spring Summit
Zach Hallowell
Stephen Miller
9:00 AM – 9:30 AM
Metaverse: Fact or Fiction?
Capital FG
With a market estimated to reach $800 billion by 2024 and $13 Trillion by 2023, the metaverse has the power to transform industries. The metaverse is a journey, but the foundations are here today. Multiple dimensions of technology, commerce, risk and… [Read More]
Auto Intel Summit
Courtney Dusseau
Bryan Chance
Katie Johar
9:30 AM – 9:45 AM

9:45 AM – 10:15 AM

EVs, Digital Transactions and the Future of the Automotive Industry: WHAT’S NEXT?
Grand Ballroom
Robert Glaser
Denise Branch
Bennett Johnson
Chris Vester
9:45 AM – 10:15 AM
Actions Required for Auctions to Stay Alive
Capital FG
Advancing technology, social trends, and customer expectations are rapidly changing the auto auction industry. Failure to adapt to these changes is choosing to fail. Growing environmental awareness in consumers requires land acquisition to be paired … [Read More]
NRC Spring Summit
Joe Overby
Vick Kuzmenko
Tony Rimas
Yoker Vidal
10:15 AM – 10:30 AM

10:30 AM – 11:15 AM
The Rise of Customer Data Platforms (CDP): How Can Dealers Pick a Winner?
Grand Ballroom
As cloud computing and storage have become more affordable, dealer groups are starting projects to unify their customer data using a CDP to create bespoke customer experiences, deliver one-to-one messaging, and improve marketing effectiveness. With d… [Read More]
Auto Intel Summit
NRC Spring Summit
Brian Pasch
Atul Patel
Jonathan Lucenay
Mike Greer
11:15 AM – 11:30 AM

11:30 AM – 12:00 PM

The State of Automotive Management Talent
Boxwood
The automotive talent market has the highest demand for candidates that any of us has ever seen – internal and external compensation demands are soaring! Opportunities and job offers for talent are skyrocketing. It’s a highly stressful time f… [Read More]
NRC Spring Summit
Bruce Martin
11:30 AM – 12:00 PM

The Dumbest Wars of All Time
Capital E
History is littered with some truly dumb wars: The Pastry War, The War of Jenkin’s Ear, and The Opium Wars to name a few. Join TradePending CMO Matthew Davis as he takes a brief trip to explore this nonsense, and then shed light on the current… [Read More]
Retail
Matthew Davis
11:30 AM – 12:00 PM

Predict Non-Prime Loan Performance with Ridiculous Accuracy
Capital C
The unpredictability of non-prime loan performance has plagued the auto industry. Historically, the non-prime market segment has been deemed highly risky and a thorn in the side of auto finance. Today, this untapped market represents an enormous oppo… [Read More]
Auto Finance
Chad Stilwell
11:30 AM – 12:00 PM

Solutions To Severe Titling Problems
Capital AB
Your dealership will always have an extreme vehicle titling problem come up from time to time, or simply have chronic difficulties with managing the title and tag department. This presentation will describe several methods of solving the most complex… [Read More]
NRC Spring Summit
David Pelligrinelli
11:30 AM – 12:00 PM

Faster Sales and Service through Geo-Intelligence
Dogwood
Many workshops will discuss coaching, elaborate processes, and expensive new tech. None will offer a simpler solution to lost sales – location.
In this session, attendees will learn how geo-intelligence – the ability to make any dealership asset… [Read More]
Retail
Mike Hanna
11:30 AM – 12:00 PM

Web3 and the Future of Automotive Experiences
Capital D
Impact On Society. We Call This Revolution Web3. The Evolution Of The Internet Is Happening And It Is Poised To Replace Traditional Automotive Go To Market Tools And Channels. They Are Being Replaced As We Speak With Artificial Intelligence, Tokeni… [Read More]
Retail
Keith Wilson
12:00 PM – 12:15 PM

12:15 PM – 12:45 PM

The Ever-Evolving Electric Vehicle Market
Boxwood
Electric Vehicles continue to dominate headlines. Sales volumes are increasing as is consumer interest and model availability. While you know this at a high-level, do you know the details of which electric vehicles are selling (by make, model, segmen… [Read More]
Retail
John Howard
Andrew Garberson
12:15 PM – 12:45 PM

The Commercial Vehicle Ecosystem Opportunity
Capital E
So much is written about the automotive business, but most is focused on the retail side…but neglecting the commercial side is a costly mistake given that it is over a $1.5 trillion industry. We’ll discuss the challenges of B2B sales/service and … [Read More]
NRC Spring Summit
Kathryn Schifferle
12:15 PM – 12:45 PM

Smart Automation: Unlocking New Opportunities with Technology
Capital C
Volatility in our industry is causing pain. Staffing shortages, financing challenges, inflation and interest pressures, and vehicle valuation fluctuations are all exposing the value of… [Read More]
Auto Finance
Colin Tran
Evan Chrapko
Colin Bachinsky
12:15 PM – 12:45 PM

Getting Back to the Basics
Capital D
The last 18 months in the car business have been yielded above average profits with much lower volume. This was due to a shortage of inventory that effected the entire industry. This success also created some very bad habits in car dealership showroo… [Read More]
Retail
Todd Caputo
12:15 PM – 12:45 PM

If They Come Looking, They'll Find Something!
Capital AB
Regulators are those governmental agencies which have oversight into our operations.
When a regulator calls us or comes to visit, it's usually the result of unhappy customers – which we have not satisfied – who complains to them. Su… [Read More]
Auto Finance
Tom Kline
12:15 PM – 12:45 PM

How to Leverage ChatGPT for Your Dealership
Dogwood
Learn how ChatGPT can revolutionize your dealership operations and marketing strategy. [Read More]
Retail
Alex Melen
12:45 PM – 2:00 PM
Luncheon Celebrating the 2023 Emerging 8 Honorees
Grand Ballroom
2:15 PM – 2:45 PM
A Conversation with Emerging 8 Selections
Grand Ballroom
Led by Steve Greenfield of Automotive Ventures, this panel features some of this year's Emerging 8 honorees, reviewing how they've overcome challenges to position themselves for growth…. [Read More]
Auto Intel Summit
Steve Greenfield
Shean Kirin
Marc Steiner
Daniel Kim
2:15 PM – 2:45 PM
Transparency in Transportation Oxymoron or Future?
Capital FG
Transportation is a simple concept that seems to have become more complex to execute as new technologies and companies enter the space. How did that happen? Technology simplifies things and makes our lives easier right? Let's discuss how transpo… [Read More]
Auto Intel Summit
John Robertson
Stan Deak
Ty Thompson
Eric Schwartz
Alisha Buelt
2:45 PM – 3:00 PM

3:00 PM – 3:30 PM
Inside the Economic & Market Factors Impacting Automotive
Grand Ballroom
Analysts and economists share insights on the state of the economy and its impact to the retail, remarketing and finance segments of automotive. The discussion will include analysis of macro-economic trends, in addition to automotive-specific data ar… [Read More]
Auto Intel Summit
Joe Overby
Jonathan Banks
Larry Dixon
Kevin Roberts
3:30 PM – 3:45 PM

3:45 PM – 4:15 PM
Blockchain & Automotive: What the Future Could Hold
Grand Ballroom
Learn how global auto manufacturers, lenders, retailers, suppliers, trade associations and government bodies are working together to cost effectively enable seamless and secure business processes while safeguarding sensitive business and consumer dat… [Read More]
Auto Intel Summit
Marguerite Watanabe
Tram Vo
Brad Miller
Erin McCarty
3:45 PM – 4:15 PM
Dealers Go Digital & Compete With Big Box Stores
Capital FG
Consumer shopping habits when it comes to purchasing new and used vehicles has evolved incredibly over the last several years. In order to meet consumers where they are in regards to convenience and control, digital auction solutions are helping deal… [Read More]
NRC Spring Summit
Matthew Mitteldorfer
Igor Skinder
John Hiester
Kelly Midgett
4:15 PM – 4:30 PM

4:30 PM – 5:00 PM

Consignor Conversations: The Technology Impact
Grand Ballroom
Along with observations about what’s happening with respect to wholesale prices and volume, these four executives from a variety of consignors will share perspectives about how technology has impacted operations within their own businesses as well … [Read More]
Auto Intel Summit
Nick Zulovich
George Koditek
Kimberley Pacheco
Mike Wilson
Joe Coreno
5:00 PM – 7:00 PM

7:30 AM – 8:15 AM
8:15 AM – 8:30 AM
8:30 AM – 9:15 AM
Investments, M&A Surge in Automotive
Grand Ballroom
Whether it’s in the retail, remarketing or finance segments, capital investment has ramped up in the auto industry. Same goes for M&A activity, as buy-sell moves increase among dealers, auto auctions and their… [Read More]
Auto Intel Summit
Joe Overby
Steve Greenfield
Gina Cocking
Daniel Imbro
Joe Ruch
9:15 AM – 9:30 AM
9:30 AM – 10:00 AM
Driving Revenue & CX with Digital Servicing
Grand Ballroom
A culture-wide shift towards a digitized retail environment has been steadily building over the past decade, and now, most people begin or complete the automotive buying process online. These changing expectations have created ripple effects, which p… [Read More]
Auto Intel Summit
Grayson Leverenz
9:30 AM – 10:00 AM
How to Get “Mainstream” Consumers to Go EV
Capital FG
While recent years have marked great progress in EV sales growth in the US, virtually all of these sales have been in luxury and premium luxury segments, and, as Mary Bara has said 98% of those who purchased EVs owned, on average, two other vehicles…. [Read More]
Auto Intel Summit
John Possumato
David Bertoncini
Elena Ciccotelli
10:00 AM – 10:15 AM
10:15 AM – 10:45 AM
Fighting Identity Fraud In An Online Environment
What "Synthetic Identity" fraud is
Why dealerships specifically are vulnerable
Why API technology is the online solution… [Read More]
Auto Finance
Ken Luna
10:15 AM – 10:45 AM
How to Avoid Buyer’s Remorse: Software Edition
When investing in software, don’t fall for the shiny screen in front of you. You need solutions that will improve processes and provide visibility into critical business problems. Software should empower your team and complement the humans responsi… [Read More]
Auto Finance
Phatela Mosothoane
10:15 AM – 10:45 AM
21st Century communications
Many companies are focusing on bringing customers and creating leads via websites, social media, etc., however, as much as we agree that must and should be done, we believe that customers in our waiting areas are more qualified and open to buying. So… [Read More]
Retail
Pero Krpan
Igor Skinder
10:15 AM – 10:45 AM
2023 Trade-In Market Trends & Opportunities
Capital D
The trade-in market is constantly evolving, and 2023 brings with it both new and continued challenges. Vehicle prices are at all-time highs, interest rates are higher than we've seen in 20 years, and while we've seen some improvement, suppl… [Read More]
NRC Spring Summit
Micah Tindor
10:15 AM – 10:45 AM
Embedded Auto Insurance in the Digital Dealership
Capital C
Embedded automotive insurance in the fully digital dealership leads to more revenue opportunities for dealerships as well as better customer experiences. Forward-thinking dealers are already using embedded auto insurance to drive more revenue in F&am… [Read More]
Retail