Agenda

2023 Agenda


Apr 18

Apr 19

Apr 20

11:00 AM – 11:30 AM

How to Avoid Buyer’s Remorse: Software Edition

Capital E

When investing in software, don’t fall for the shiny screen in front of you. You need solutions that will improve processes and provide visibility into critical business problems. Software should empower your team and complement the humans responsi… [Read More]

Phatela Mosothoane

Chief Technology Officer, MBSi Corp

11:00 AM – 11:30 AM

21st Century communications

Capital AB

Many companies are focusing on bringing customers and creating leads via websites, social media, etc., however, as much as we agree that must and should be done, we believe that customers in our waiting areas are more… [Read More]


Retail

Pero Krpan

CEO, Textelligent

Igor Skinder

National Operations and Strategy Manager, Volkswagen of America

11:45 AM – 1:15 PM

Opening Luncheon

Grand Ballroom

Bill Zadeits

Conference Chair, Cherokee Media Group

12:30 PM – 1:15 PM

The Modern Car Buyer’s Purchase Experience

Grand Ballroom

Alexander Mandeville of RouteOne moderates a panel of auto finance executives who will explore the most pressing trends for the modern car buyer in the context of automotive fintech, while also looking ahead to what's next…. [Read More]


Auto Intel Summit

Alexander Mandeville

Director of OEM Strategy and Strategic Accounts, RouteOne

Mike Sailor

SVP OEM Sales, CDK Global

Michael Wynns

Chief Product Officer, CarSaver

Steve Wittman

Chief Digital Officer, Sonic and Echo Park Automotive Group

Colton Ray

CEO, FUSE Autotech

1:30 PM – 2:00 PM

Digital and Physical Auction buyers insight

Capital AB

Which auction channel should you use to buy or sell your next vehicle? Most auctions do not have a "one-size fits all" approach to remarking. The workshop will give a unique perspective on each remarking option clearly explaining the pros a… [Read More]


NRC Spring Summit

Sawyer Walker

Executive Director National Accounts, Americas Auto Auction

1:30 PM – 2:00 PM

Unlocking Opportunity with AI-powered Personalized Finance

Boxwood

Learn about how Artificial Intelligence (AI) and alternative data are revolutionizing lending, giving underserved borrowers (with credit ranging from non-existent to good) fair access to funding.
[Read More]


Auto Finance

Amitay Kalmar

CEO, Lendbuzz

Mark Gilbert

CEO, Automotive Training Network

1:30 PM – 2:00 PM

Future of Modern Auto Retail

Capital E

Discussion on how dealers can utilize the next generation of technology solutions to continue successfully growing their businesses while enhancing the omnichannel experience. CDK's Lisa Cho will share his insights on… [Read More]


Retail

Lisa Cho

Product Marketing Manager, CDK Global

1:30 PM – 2:00 PM

The Future of UX in Auto Finance

Dogwood

Get ready to reimagine the experience you’re delivering. In this dynamic session, Barrett Crites will dive into the importance of user experience in the digital car buying journey. With practical concepts and innovative methodologies, you will walk… [Read More]


Auto Finance

Barrett Crites

Director, Software Product Management and UXLab, Allied Solutions

1:30 PM – 2:00 PM

US Automotive: New & Used Vehicle Sales and Finance

Capital C

In this session we will utilize data from the JD Power PIN network along and data from our Valuation Services (formerly NADA UCG) as well as from ALG and our forecasting teams.
There are 3 topics in the presentation, New Vehicle data, Used Vehicle,… [Read More]


Auto Finance

Michael Buckingham

Managing Director, J.D. Power

1:30 PM – 2:00 PM

Virtual Inspections Enable Profitable Acquisitions

Capital D

As inventory levels rise, consumers will have more choices to both trade in their vehicle and shop for a new vehicle. With consumers now having choices, dealerships will need to focus on how to effectively reach consumers in the most optimal manner. … [Read More]


NRC Spring Summit
Retail

Jameel Ghata

Chief Strategy Officer, PAVE

2:15 PM – 2:45 PM

Appraisal Vs. Inspection? Tech for Acquisition

Capital AB

By standardizing the appraisal or inspection process, we can begin to centralize decision-making and leverage big data to drive offers. Each day, dealers are realizing that having a proper consumer acquisition strategy builds inventory, improves prof… [Read More]


NRC Spring Summit

Doug Hadden

Vice President, Field Initiatives, ACV

2:15 PM – 2:45 PM

Roadmap to EV Readiness

Capital C

With new and used EV inventory expected to flood the market, it’s time for dealers and fleets to move from planning to action. From imaginative fixed ops models to… [Read More]


NRC Spring Summit

Stephanie Valdez-Streaty

Director of Mobility Research and Development, Cox Automotive

2:15 PM – 2:45 PM

Next Generation Inventory Management

Boxwood

Escaping the Race to the Bottom with Smarter Data and Pricing Decisions

Wondering what’s next for automotive? Danny Zaslavsky, dealer principal and auto industry expert, will explain how dealers can escape the pitfalls of traditional one-size-fi… [Read More]


Retail

Danny Zaslavsky

Dealer Principal | Managing Partner, Country Hill Motors | VINCUE

2:15 PM – 2:45 PM

Upgrading The Car Buying Experience w/ AI

Dogwood

What if securing an auto loan was as simple as unlocking your iPhone? Point Predictive believes that the time is here to make the financing process that simple. In today’s digital age where consumers have access to everything at the touch of a butt… [Read More]


Auto Finance

Justin Davis

VP of Product Delivery, Point Predictive Inc.

2:15 PM – 2:45 PM

2023 – The Year of the "Process Shopper"

Capital D

It's no secret that consumers increasingly want to conduct more of their car shopping and buying process online, but which consumer types are most interested in this. TrueCar will share – for the first time on the Auto Intel Summit stage – the r… [Read More]


Retail

Alain Nana-Sinkam

SVP Development, TrueCar

2:15 PM – 2:45 PM

Predicting Loan Behavior with Vehicle History Data

Capital E

Vehicle history is predictive of loan performance. Incorporating vehicle history, such as prior damage, ownership history, and reliability and repair data into the lending process helps lenders make more informed decisions with greater… [Read More]


Auto Finance

Ian Frame

Director of Auto Finance, CARFAX

3:00 PM – 3:30 PM

It’s the Payment, People! Bridging DR Finance Gaps

Capital AB

Monthly vehicle payment trumps selling price for today’s car buyers, yet nearly 70% of dealers use inaccurate online tools to quote monthly payments – a disconnect that perpetuates stereotypes and creates profit leaks. Affordability ranks as car-bu… [Read More]


Auto Finance

Pete MacInnis

CEO and Founder, eLEND Solutions

3:00 PM – 3:30 PM

Aligning Processes w/ Modern Customer Expectations

Boxwood

Bridging the Gap: Aligning Sales Processes with Modern Customer Expectations

The auto industry is rapidly evolving, with younger generations of customers becoming more informed and demanding than ever before. They expect quick, seamless, and perso… [Read More]


Retail

Bob Lanham

SVP of OEM Relations, CarNow

3:00 PM – 3:30 PM

Conversational AI’s Pivotal Role in Retail Auto

Capital C

2023 is a pivotal year in retail automotive, and conversational AI will help dealers deliver better customer experience and business results. Owners and investors are focused on streamlining processes wherever possible. Some businesses will successfu… [Read More]


Retail

Ben Okuka

Head of Product, STELLA Automotive AI

3:00 PM – 3:30 PM

Safeguarding Customer Data, Revised

Capital D

The FTC’s recent changes to the GLB Safeguards Rule for consumer data protection have an extended but now imminent compliance deadline of June 9, 2023. Most auto lenders and dealers are covered, with a few… [Read More]


NRC Spring Summit

Jason McCarter

Chair, Automotive Practice Group, Miller & Martin PLLC

3:00 PM – 3:30 PM

Customer Experience: From Innovation to Execution

Dogwood

The prevailing shift to an omnichannel, digital customer experience in the auto retail and financing space is creating the need for a more customer-centric sales strategy. A blueprint for execution is fundamental and paramount. This session will focu… [Read More]


Auto Finance

Eva Kellershof

VP Sales – North America and Europe , NETSOL Technologies

3:00 PM – 3:30 PM

Perpetual Search engines change the digital rules

Capital E

As AI transforms the internet from websites we surf to a massive database we queue the old rules of digital marketing breakdown. The days of buying traffic, managing websites, and digital campaigns are number. With new powerful tools like… [Read More]


Retail

Eric Brown

CEO, inSearchX

3:45 PM – 4:15 PM

Balancing Brick & Mortar + Digital Auctions in Increasingly Online Wholesale Business

Grand Ballroom

For every auction company, there’s a different strategy when it comes to online vs. in-lane sales and/or a combination of both. Leaders from around the auto auction industry will discuss their unique vantage points on how the operate sales in an in… [Read More]


Auto Intel Summit

Joe Overby

Senior Editor, Auto Remarketing, Cherokee Media Group

Terence Rasmussen

AVP Corporate Development, CarMax

Jai Macker

Chief Product Officer, EBlock

Sawyer Walker

Executive Director National Accounts, Americas Auto Auction

Jason Ferreri

Executive Vice President of Customer Solutions, KAR Global

8:00 AM – 8:15 AM

Conference Welcome

Grand Ballroom

Bill Zadeits

Conference Chair, Cherokee Media Group

8:15 AM – 8:45 AM

A conversation with Coach K.

No, not that Coach K, but with Steve Kapusta of Ally and SmartAuction.

Join us for a casual conversation that will include insights on various segments of the used car market and more.  With a successful career rising to the top of one of the in… [Read More]


Auto Intel Summit
NRC Spring Summit

Bill Zadeits

Conference Chair, Cherokee Media Group

Steve Kapusta

Senior Vice President of Ally Remarketing Services, SmartAuction

9:00 AM – 9:30 AM

The Age of AI in Remarketing: What Lies Ahead

Grand Ballroom

AI has been a part of remarketing for years, delivering millions of 3D images, smooth 360s and more. And now, machine learning models are starting to power the next generation of vehicle information—automated damage detection—which will bring a n… [Read More]


NRC Spring Summit

Zach Hallowell

Senior Vice President, Manheim Digital, Cox Automotive

Stephen Miller

Chief Product Officer and Co-founder at Fyusion, Cox Automotive

9:00 AM – 9:30 AM

Metaverse: Fact or Fiction?

Capital FG

With a market estimated to reach $800 billion by 2024 and $13 Trillion by 2023, the metaverse has the power to transform industries. The metaverse is a journey, but the foundations are here today. Multiple dimensions of technology, commerce, risk and… [Read More]


Auto Intel Summit

Courtney Dusseau

Go-to-Market Lead: Experience Led Transformation, Ernst and Young

Bryan Chance

Global Connected Tech and Urban Mobility Lead Partner, Ernst and Young

Katie Johar

Auto and Captive Finance Leader, Ernst and Young

9:45 AM – 10:15 AM

Actions Required for Auctions to Stay Alive

Capital FG

Advancing technology, social trends, and customer expectations are rapidly changing the auto auction industry. Failure to adapt to these changes is choosing to fail. Growing environmental awareness in consumers requires land acquisition to be paired … [Read More]


NRC Spring Summit

Joe Overby

Senior Editor, Auto Remarketing, Cherokee Media Group

Vick Kuzmenko

CEO, RCG Logistics

Tony Rimas

CEO, Repair OnDemand

Yoker Vidal

VP of Sales, Copart

10:30 AM – 11:15 AM

The Rise of Customer Data Platforms (CDP): How Can Dealers Pick a Winner?

Grand Ballroom

As cloud computing and storage have become more affordable, dealer groups are starting projects to unify their customer data using a CDP to create bespoke customer experiences, deliver one-to-one messaging, and improve marketing effectiveness. With d… [Read More]


Auto Intel Summit
NRC Spring Summit

Brian Pasch

Founder, Brian Pasch Enterprises

Atul Patel

Co-Founder and CEO, Orbee

Jonathan Lucenay

President and CEO, Client Command

Mike Greer

Strategic Advisor, Tealium

11:30 AM – 12:00 PM

The State of Automotive Management Talent

Boxwood

The automotive talent market has the highest demand for candidates that any of us has ever seen – internal and external compensation demands are soaring!  Opportunities and job offers for talent are skyrocketing.  It’s a highly stressful time f… [Read More]


NRC Spring Summit

Bruce Martin

President, Broad and Pattison, Inc.

11:30 AM – 12:00 PM

The Dumbest Wars of All Time

Capital E

History is littered with some truly dumb wars: The Pastry War, The War of Jenkin’s Ear, and The Opium Wars to name a few. Join TradePending CMO Matthew Davis as he takes a brief trip to explore this nonsense, and then shed light on the current… [Read More]


Retail

Matthew Davis

CMO, TradePending

11:30 AM – 12:00 PM

Predict Non-Prime Loan Performance with Ridiculous Accuracy

Capital C

The unpredictability of non-prime loan performance has plagued the auto industry. Historically, the non-prime market segment has been deemed highly risky and a thorn in the side of auto finance. Today, this untapped market represents an enormous oppo… [Read More]


Auto Finance

Chad Stilwell

CTO, Agora Data

11:30 AM – 12:00 PM

Solutions To Severe Titling Problems

Capital AB

Your dealership will always have an extreme vehicle titling problem come up from time to time, or simply have chronic difficulties with managing the title and tag department. This presentation will describe several methods of solving the most complex… [Read More]


NRC Spring Summit

David Pelligrinelli

President, Active Intel Investigations

11:30 AM – 12:00 PM

Faster Sales and Service through Geo-Intelligence

Dogwood

Many workshops will discuss coaching, elaborate processes, and expensive new tech. None will offer a simpler solution to lost sales – location. 

In this session, attendees will learn how geo-intelligence – the ability to make any dealership asset… [Read More]


Retail

Mike Hanna

CEO, TrueSpot

11:30 AM – 12:00 PM

Web3 and the Future of Automotive Experiences

Capital D

Impact On Society. We Call This Revolution Web3. The Evolution Of The Internet Is Happening And It Is Poised To Replace Traditional Automotive Go To Market Tools And Channels. They Are Being Replaced As We Speak  With Artificial Intelligence, Tokeni… [Read More]


Retail

Keith Wilson

Founder/CEO, Klearcoat Labs Inc.

12:15 PM – 12:45 PM

The Ever-Evolving Electric Vehicle Market

Boxwood

Electric Vehicles continue to dominate headlines. Sales volumes are increasing as is consumer interest and model availability. While you know this at a high-level, do you know the details of which electric vehicles are selling (by make, model, segmen… [Read More]


Retail

John Howard

Director of Product Management, Experian

Andrew Garberson

Head of Marketing, Recurrent

12:15 PM – 12:45 PM

The Commercial Vehicle Ecosystem Opportunity

Capital E

So much is written about the automotive business, but most is focused on the retail side…but neglecting the commercial side is a costly mistake given that it is over a $1.5 trillion industry. We’ll discuss the challenges of B2B sales/service and … [Read More]


NRC Spring Summit

Kathryn Schifferle

Chief Vision Officer, Work Truck Solutions

12:15 PM – 12:45 PM

Smart Automation: Unlocking New Opportunities with Technology

Capital C

Volatility in our industry is causing pain. Staffing shortages, financing challenges, inflation and interest pressures, and vehicle valuation fluctuations are all exposing the value of… [Read More]


Auto Finance

Colin Tran

VP of Corporate Affairs, Trust Science

Evan Chrapko

Founder and CEO, Trust Science

Colin Bachinsky

Automotive Finance Executive

12:15 PM – 12:45 PM

Getting Back to the Basics

Capital D

The last 18 months in the car business have been yielded above average profits with much lower volume. This was due to a shortage of inventory that effected the entire industry. This success also created some very bad habits in car dealership showroo… [Read More]


Retail

Todd Caputo

President, Todd Caputo Consulting

12:15 PM – 12:45 PM

If They Come Looking, They'll Find Something!

Capital AB

Regulators are those governmental agencies which have oversight into our operations.  

When a regulator calls us or comes to visit, it's usually the result of unhappy customers – which we have not satisfied – who complains to them.  Su… [Read More]


Auto Finance

Tom Kline

Lead Consultant and Founder, Better Vantage Point, LLC

2:15 PM – 2:45 PM

A Conversation with Emerging 8 Selections

Grand Ballroom

Led by Steve Greenfield of Automotive Ventures, this panel features some of this year's Emerging 8 honorees, reviewing how they've overcome challenges to position themselves for growth…. [Read More]


Auto Intel Summit

Steve Greenfield

CEO, Automotive Ventures

Shean Kirin

Founder and CEO, Dealer Alchemist

Marc Steiner

Founder, Turn Automotive

Daniel Kim

COO, Carmigo

2:15 PM – 2:45 PM

Transparency in Transportation Oxymoron or Future?

Capital FG

Transportation is a simple concept that seems to have become more complex to execute as new technologies and companies enter the space. How did that happen? Technology simplifies things and makes our lives easier right? Let's discuss how transpo… [Read More]


Auto Intel Summit

John Robertson

EVP, CRO, ShipYourCarNow

Stan Deak

CRO, Super Dispatch

Ty Thompson

Founder, Car On The Move

Eric Schwartz

Sr Director, Product, Manheim Logistics, Ready Logistics and Central Dispatch

Alisha Buelt

SVP, Product & Strategy, ACERTUS

3:00 PM – 3:30 PM

Inside the Economic & Market Factors Impacting Automotive

Grand Ballroom

Analysts and economists share insights on the state of the economy and its impact to the retail, remarketing and finance segments of automotive. The discussion will include analysis of macro-economic trends, in addition to automotive-specific data ar… [Read More]


Auto Intel Summit

Joe Overby

Senior Editor, Auto Remarketing, Cherokee Media Group

Jonathan Banks

VP of Product Development Vehicle Valuations, J.D. Power

Larry Dixon

Vice President Auction Data Solutions, NAAA

Kevin Roberts

Director of Industry Insights and Analytics, CarGurus

3:45 PM – 4:15 PM

Blockchain & Automotive: What the Future Could Hold

Grand Ballroom

Learn how global auto manufacturers, lenders, retailers, suppliers, trade associations and government bodies are working together to cost effectively enable seamless and secure business processes while safeguarding sensitive business and consumer dat… [Read More]


Auto Intel Summit

Marguerite Watanabe

President, Connections Insights

Tram Vo

CEO, MOBI

Brad Miller

Chief Regulatory Council, Digital Affairs and Privacy, NADA

Erin McCarty

Senior Director of Product Management and Segment Lead, Wolters Kluwer Lien Solutions

3:45 PM – 4:15 PM

Dealers Go Digital & Compete With Big Box Stores

Capital FG

Consumer shopping habits when it comes to purchasing new and used vehicles has evolved incredibly over the last several years. In order to meet consumers where they are in regards to convenience and control, digital auction solutions are helping deal… [Read More]


NRC Spring Summit

Matthew Mitteldorfer

National Director Of Business Development, ACV

Igor Skinder

National Operations and Strategy Manager, Volkswagen of America

John Hiester

Founder and CEO, Hiester Automotive

Kelly Midgett

Owner, Kelly's Automotive

4:30 PM – 5:00 PM

Consignor Conversations: The Technology Impact

Grand Ballroom

Along with observations about what’s happening with respect to wholesale prices and volume, these four executives from a variety of consignors will share perspectives about how technology has impacted operations within their own businesses as well … [Read More]


Auto Intel Summit

Nick Zulovich

Senior Editor, Cherokee Media Group

George Koditek

Manager Fleet Remarketing and Port / Ramp Logistics, Hyundai/ Genesis Motor America

Kimberley Pacheco

Remarketing Manager, Primeritus Financial Services

Mike Wilson

Executive Vice President, Chief Operations Officer, C&F Finance

Joe Coreno

National Remarketing Partnerships & Alliances Manager, SIXT

8:15 AM – 8:30 AM

Conference Welcome

Grand Ballroom

Bill Zadeits

Conference Chair, Cherokee Media Group

8:30 AM – 9:15 AM

Investments, M&A Surge in Automotive

Grand Ballroom

Whether it’s in the retail, remarketing or finance segments, capital investment has ramped up in the auto industry. Same goes for M&A activity, as buy-sell moves increase among dealers, auto auctions and their… [Read More]


Auto Intel Summit

Joe Overby

Senior Editor, Auto Remarketing, Cherokee Media Group

Steve Greenfield

CEO, Automotive Ventures

Gina Cocking

Managing Director, Colonnade Securities LLC

Daniel Imbro

Managing Director, Stephens

Joe Ruch

Vice President of Operational Excellence, America’s Group

9:30 AM – 10:00 AM

Driving Revenue & CX with Digital Servicing

Grand Ballroom

A culture-wide shift towards a digitized retail environment has been steadily building over the past decade, and now, most people begin or complete the automotive buying process online. These changing expectations have created ripple effects, which p… [Read More]


Auto Intel Summit

Grayson Leverenz

Chief Marketing Officer, Spiffy

9:30 AM – 10:00 AM

How to Get “Mainstream” Consumers to Go EV

Capital FG

While recent years have marked great progress in EV sales growth in the US, virtually all of these sales have been in luxury and premium luxury segments, and, as Mary Bara has said 98% of those who purchased EVs owned, on average, two other vehicles…. [Read More]


Auto Intel Summit

John Possumato

Founder and CEO, DriveItAway, Inc.

David Bertoncini

Chief Risk Officer, Tenet

Elena Ciccotelli

Vice President, Automotive Practice, Teleperformance

10:15 AM – 10:45 AM

How to Avoid Buyer’s Remorse: Software Edition

When investing in software, don’t fall for the shiny screen in front of you. You need solutions that will improve processes and provide visibility into critical business problems. Software should empower your team and complement the humans responsi… [Read More]


Auto Finance

Phatela Mosothoane

Chief Technology Officer, MBSi Corp

10:15 AM – 10:45 AM

21st Century communications

Many companies are focusing on bringing customers and creating leads via websites, social media, etc., however, as much as we agree that must and should be done, we believe that customers in our waiting areas are more qualified and open to buying. So… [Read More]


Retail

Pero Krpan

CEO, Textelligent

Igor Skinder

National Operations and Strategy Manager, Volkswagen of America

10:15 AM – 10:45 AM

2023 Trade-In Market Trends & Opportunities

Capital D

The trade-in market is constantly evolving, and 2023 brings with it both new and continued challenges. Vehicle prices are at all-time highs, interest rates are higher than we've seen in 20 years, and while we've seen some improvement, suppl… [Read More]


NRC Spring Summit

Micah Tindor

Senior Director, Kelley Blue Book Instant Cash Offer, Cox Automotive

10:15 AM – 10:45 AM

Embedded Auto Insurance in the Digital Dealership

Capital C

Embedded automotive insurance in the fully digital dealership leads to more revenue opportunities for dealerships as well as better customer experiences. Forward-thinking dealers are already using embedded auto insurance to drive more revenue in F&am… [Read More]


Retail

Mike DeCecco

Zone Vice President, Polly