July 23-25, 2019 | Raleigh, NC

Agenda

2019 agenda

Seemingly constant innovation, disruption and technological advances instills a whirlwind atmosphere in the automotive sphere, and the Automotive Intelligence Summit seeks to provide answers to your questions about the future of the auto industry. The AIS agenda will deliver the opportunity to connect with leading minds involved within the automotive, auto-finance and transportation-related industries, and provide them with the best intelligence, data and analysis available.

  • Auto Intel Snapshot
  • General Session
  • Panel
  • Workshop
  • Tuesday, July 23
    Day 1
  • Wednesday, July 24
    Day 2
  • Thursday, July 25
    Day 3
  • Auto Intelligence Summit
10:00 AM – 12:00 PM Registration
Registration
Main Lobby

12:00 PM – 12:45 PM Opening Remarks & Luncheon
Opening Remarks & Luncheon
Glenwood Ballroom
12:45 PM – 1:15 PM Auto Fintech Keynote Panel
The Next Level of Fintech: What will the Auto Industry Solve Next?
Glenwood Ballroom

Moderator

Sharon Mancero, Senior Vice President, Wells Fargo Preferred Capital

Panelists

Dinesh Chopra, Chief Strategy Officer, Ally Financial

Mark Olson, Senior VP of Dealer Finance, PNC Bank

Discover the latest in auto fintech — one of the fastest growing areas for venture capitalists. Find out where the industry is headed in terms of programming and tech that can bring banking and financial services to the next level. The potential to improve customer experience through fintech is exponential. Where is the industry headed, what’s next, and how do we get there?

1:15 PM – 1:30 PM Networking Break
Networking Break
Glenwood Foyer
1:30 PM – 2:15 PM Deloitte Workshop
The Evolution of the Auto Consumer
Crabtree Salon C

Ryan Robinson, Automotive Research Leader, Deloitte

The global auto industry has been poised for fundamental change for several years now, but is the future moving as fast as we think? To answer this question, we take a brief journey into the future of mobility from advanced vehicle technologies to the retail experience and examine it through the lens of evolving consumer expectations, culminating in several key implications for industry stakeholders.

Key insights:

  • Fifty percent of U.S. consumers still don’t think autonomous vehicle technology will be safe.
  • Thirty-three percent of consumers are not willing to pay anything extra to gain access to advanced vehicle connectivity features, presenting a serious ROI concern for automakers.
  • Twenty-five percent of vehicle owners are very interested in buying their next vehicle online, bypassing the traditional dealer experience.
  • Thirty percent of people bought their current vehicle the same day they started visiting dealerships.
1:30 PM – 2:15 PM FICO Workshop
Applying Analytics to the Credit Risk Lifecycle
Crabtree Salon E

Matt Stanley, VP, Decision Sciences, FICO

To be announced.

1:30 PM – 2:15 PM Acxiom Workshop
Acxiom Workshop
Creedmoor

Michael Perugi, Auto Industry Practice Leader, Strategist/Principal, Acxiom

A workshop from Acxiom’s Michael Perugi.

1:30 PM – 2:15 PM KAR Workshop
Cross Roads of Data, Analytics & Machine Learning
Crabtree Salon D

Joe Oliveri, Vice President, Data-as-a-Service, KAR Auction Services

Big data isn’t just for big companies. The past decade has brought new technologies to market that can help dealers acquire the right inventory, and sell it smarter and faster. In this workshop, Joe Oliveri, Vice President of Data as a Service at KAR, will examine the cross roads of auto remarketing, data science, predictive analytics and machine learning. Joe will give attendees a look under the hood into how harnessing millions of data points can yield actionable insights. Joe will highlight the current trends and forecast what to come in the next generation of remarketing applications fueled by big data.

Takeaways:

  • Understanding of how data, predictive analytics, and machine learning are being leveraged in the industry today, as well as a glimpse into potential applications for the future
  • Actionable best practices for how remarketing leaders can use data-driven applications to drive better insights
  • Generate dialogue on potential implications of the next generation of data applications
1:30 PM – 2:15 PM eLEND Solutions workshop
Is Digital Retailing Promising More Than It Can Deliver?
Magnolia

Pete MacInnis, Founder and CEO, eLEND Solutions

Traditionally, dealers have been slow to adopt new technologies that may impact profitability, and reluctant to evolve their sales and finance process. There continues to be significant friction in the negotiation and finance steps of the buying journey. Digital retailing solutions are making a difference, but less-than-advanced digital finance tools are hindering its potential. This session explores changing when and how shoppers are introduced to qualified payment information and dealership financing options, online and in-store. The result is a faster-moving deal-flow that sells more cars at higher profits in less time, benefiting dealers, lenders and consumers.

Takeaways:

  • Understand the limitations of your current digital retailing solutions and the unintended consequences of establishing inaccurate and misleading payment expectations.
  • Learn how starting sales and finance at the same time can have significant positive impacts on profitability and customer satisfaction.
  • Discover that you don’t have to choose between offering high levels of transparency and profitability. Learn specific tactics that enable you to maximize both.
2:15 PM – 2:30 PM Networking Break
Networking Break
Glenwood Foyer
02:30 PM – 03:15 PM truPayments Workshop
Digital Retailing and the role of FinTech: Credit First vs Credit Last
Crabtree Salon E

Tarry Shebesta, CEO, truPayments

Digital retailing is one of the hottest technology topics in the auto industry right now. Where does fintech fit in to the online path-to-purchase? This session will deep dive into the two digital retailing paths, Credit first vs credit last. Topics include, How do they two paths compare, what are the advantages and disadvantages, the consumer experience factor, soft pull credit bureau solutions, compliance and how OEMs are affecting the process. Dealers, OEMs, lenders, credit bureaus, and technology providers are all jockeying for a winning position. Place your bets, and get ready for a spirited interactive discussion from session attendees.

Takeaways:  

  • Attendees will gain an extensive understanding of the role critical customer credit plays and where in the digital retailing sales process it has the most impact.
  • Attendees will learn the terms surrounding soft pull credit data, including the difference between pre-screen, pre-qualify and pre-approvals.
  • Create an open discussion among attendees based on their own personal experiences.
2:30 PM – 3:15 PM Equifax Workshop
The Future of the Automotive Experience: How Unification of Technology Drives The Right Customer Journey
Crabtree Salon D

Craig Sims, VP, Automotive Solutions, Equifax

Automotive lenders, dealers and technology companies not only look at the industry differently today, but they also look at customers differently. Today they want to find ways for the customer to be even more educated than they were in the past – BEFORE the customer walks into a dealership. They are realizing that an educated customer with the right information is one that is further down the funnel and closer to sale; therefore, it is imperative to leverage the right technologies to maximize transaction potential.

Objectives:

  • This session will help attendees better understand the challenges in connecting with the customer today, given all the obstacles presented in the shopping process.
  • This session will help attendees realize the latest decisioning technologies being used by dealers and lenders to help engage the customer earlier in the shopping process.
  • This session will help attendees see how today’s digital retailing tools are helping to create unification in an effort to drive the most successful customer journey.
2:30 PM – 3:15 PM Servicing Solutions Workshop
The Practical Uses of A.I. in Auto Loan Collections and Servicing
Sycamore

Moderator

Mike Trainor, Vice President, S&A Communications

Panelists

Sean Bennett, VP of Business Technology, Servicing Solutions

Abhishek Goel, Founder and CEO, Dasceq

With auto lending volume at an all-time high, many lenders and servicers are turning to A.I. tools to streamline and enhance collections and customer service efforts.  From the use of intelligent virtual assistants to handle more simple customer interactions or sophisticated conversation analytics software to gain actionable business intelligence, to custom SaaS collection software to predict when and how much delinquent accounts will pay, lenders and servicers have more tools at their disposal than ever before. This won’t be an academic or textbook discussion.  So bring your questions to this highly interactive discussion about the practical uses of A.I. and Machine Learning for the industry.

Takeaways:

  • How should an organization evaluate the use of AI in collections?
  • What are the key associated risks?
  • How to arrive the right mix of technology and traditional (human) customer service
2:30 PM – 3:15 PM Eversheds Sutherland Workshop
Legal Issues of Selling Online
Crabtree Salon C

Jason McCarter, Partner, Eversheds Sutherland

In this interactive session, attorney Jason McCarter will survey important legal implications and best practices for digital retailing and related remarketing services. Discussion will include cross-border concerns, licensing, state form requirements, collateral liquidation issues, privacy policies, and dispute considerations. Attendees will be better prepared to spot and mitigate legal risks after the session.

Takeaways:

  • How to maintain compliance across state lines
  • Suggested terms for online forms and contracts
  • Considerations for managing cyber and privacy risk in 2019 and beyond
2:30 PM – 3:15 PM LexisNexis Risk Solutions Workshop
Predictive Analytics with Alternative Data
Magnolia

John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions

Learn how to differentiate between consumers with similar credit profiles using traditional credit information to form a more holistic credit picture. John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions, will elaborate on how to expand into untapped customer segments to find your non-traditional credit customer. Discover how you can make more confident long-term credit decisions using more accurate and robust information.

3:15 PM – 3:30 PM Networking Break
Networking Break
Glenwood Foyer
3:30 PM – 4:15 PM Experian Workshop
Dealers: It’s Time to Help Put Consumers in the Driver’s Seat of Their Credit
Crabtree Salon D

Paul DeSaulniers, Head of Risk Scoring, Alternative Data and Collections, Consumer Information Services, Experian

There are more than 100 million Americans who don’t have access to credit today. Many of these likely are thin file consumers, meaning they don’t have extensive history with traditional sources of credit, like credit cards. This may force these consumers to rely on high interest loans—and make driving off with a new vehicle a far-off dream. But many of these consumers are stillfinancially responsible, consistently paying cell phone and utility bills on time every month. What if there were a way for dealers to help consumers understand how to make this information part of their credit history allowing them access to more vehicles at better rates?

In this session, Paul DeSaulniers, Experian’s Head of Risk Scoring, Alternative Data and Collections, will walk attendees through:

  • The development of consumer-permissioned data.
  • The types of consumer-permissioned data available.
  • What opportunities this new data type presents for dealers.
3:30 PM – 4:15 PM CarFinance Workshop
How Mobile and APIs have disrupted Auto FinTech
Creedmoor

Bill Nemecek, VP of Business Development,

The automotive purchase process has been disrupted multiple times by fintech organizations over the past few years, yet the industry remains the same and most customers feel it is still broken.  Learn how mobile consumer pressures are forcing the industry to move and why high speed, real-time APIs and new transparent experiences are the way forward for the successful evolution of fintechs.

Takeaways:

  • How the demand mobile commerce is pressuring change in the purchase process
  • Why high speed, real-time APIs are required to satisfy this demand
  • How other industries have evolved and what changes are needed for the automotive industry
3:30 PM – 4:15 PM CarNow Workshop
DR: Your Direction Determines Your Destination
Sycamore

Tim Cox, Co-Founder, CarNow

The big buzzwords in automotive right now are “digital retailing”. OEMs and dealers alike are trying to navigate this new world. We at CarNow are one the fastest growing digital retail companies. We are not sharing what we think will work; we are sharing a clear road map of what is working in some of the most successful dealerships in the country.

Takeaways:

  • Discuss the consumer and what their expectations are
  • Help those interested in implementing digital retailing tools decide their direction and their strategy
  • Share proven methods and processes (a clear road map) with results that are working in many dealerships today
3:30 PM – 4:15 PM Get Spiffy Workshop
The Future of Ownership in a Vehicle 2.0 World
Magnolia

Scot Wingo, CEO & Co-Founder, Get Spiffy Inc.

The concept of vehicle ownership is being redefined and will be disrupted more in the next 10 years than it has in the last 100.  As convenience-oriented consumers transform mobility, the impacts are wide-ranging across industries, businesses, and consumers.  To understand the implications, it is important to recognize these changes as they develop and identify the areas where they overlap and intersect.

Takeaways:

  • Understand the evolution of vehicle ownership from birth to adolescence to digital renaissance.
  • Map the current state of the eight ownership models present today.
  • Predict possible futures for vehicle ownership and what they mean for industries, businesses, and consumers.
3:30 PM – 4:15 PM Cox Auto Workshop
Mobility Services Driving the Fleets of the Future
Crabtree Salon E

Alex Fraser, General Manager of Atlanta Market Fleet Services, Cox Automotive Mobility

When we consider the number of miles traveled today, those are dominated by personally-owned vehicles vs. vehicles owned by fleet companies transporting both people and goods. But as more mobility options such as ride-hailing, car-sharing, and car subscription services gain traction, the proportion of miles traveled will shift dramatically. This workshop explores how service and maintenance will become more vital as additional high-utilization commercial fleets are deployed, resulting in significant increases in miles per vehicle. Attendees will learn about the intelligent fleet services solutions simplifying mobility operations and maximizing vehicle uptime and profitability for dealers, OEMs and new mobility providers.

Takeaways:

  • Review the latest intelligent fleet services solutions designed to keep up with the growing on-demand economy of shared vehicles, transporting both people and goods.
  • Discuss new business models and strategies for growth that align with consumer demand and preferences.
4:15 PM – 4:30 PM Networking Break
Networking Break
Glenwood Foyer
4:30 PM – 4:45 PM PAR North American Auto Intel Snapshot
PAR North America Auto Intel Snapshot
Glenwood Ballroom

Moderator

Jessie Herdrich, VP, Compliance, PAR North America

Panelists

To be announced.

To be announced.

4:45 PM – 5:15 PM Fireside Chat: Cybersecurity for the Future of Auto
Fireside Chat: Cybersecurity for the Future of Auto
Glenwood Ballroom

Ryan Bachman, SVP Global Chief Information Security Officer, GM Financial

Bill Zadeits, Chair, Auto Intelligence Summit

Discover the answers to the most pressing cybersecurity issues that the auto and auto finance industry are facing. Where and what cybersecurity technologies are receiving the most investment and why? Find out at AIS 2019, and explore the complexity and importance of the intersection of data privacy and cybersecurity.

5:15 PM – 7:15 PM Reception
Reception
Glenwood Foyer
  • Auto Intelligence Summit
7:30 AM – 8:00 AM Breakfast – Wednesday
Breakfast + Smart Start
Glenwood Foyer
8:00 AM – 8:15 AM Conference Welcome
Conference Welcome
Glenwood Ballroom
8:15 AM – 8:30 AM Auto Intel Snapshot: Connections Insights
Auto Intel Snapshot: As the Auto Fintech Landscape Evolves
Glenwood Ballroom

Marguerite Watanabe, President, Connections Insights

The auto fintech landscape continues to evolve with auto fintech market players striving to differentiate their value propositions to auto finance companies and banks, dealers and/or consumers, as well as the investment community. Learn how the fintech companies seek to create a role for themselves in the auto financing market and provide a value-add to their finance partners.

8:30 AM – 9:15 AM Andrew Tai Keynote
Digital Retailing: Separating the Facts from Fiction
Glenwood Ballroom

Andrew Tai, CEO, MotoInsight

It is the best of times; it is the worst of times – to be a car dealer. Rapid change is happening in our industry driven by technology, and there will be winners and losers. Those that adapt quickly can differentiate and thrive, while the laggards may not survive. This session will examine how dealers can apply lessons learned from best-in-class retailers like Amazon and cautionary tales like Toy R Us. The goal is to help dealers better understand the wave of change that is already upon us, but also navigate how to take advantage of it.

Takeaways:

  • Learn from retailer case studies from inside and outside automotive.
  • Gain insight into the role of the physical storefront in the world of digital retailing.
  • Get a glimpse of what the future of automotive retail is going to look like.
9:15 AM – 9:30 AM Networking Break
Networking Break
Glenwood Foyer
9:30 AM – 10:15 AM EY Panel
EY Panel
Glenwood Ballroom

Moderator

Alex Maritczak, Senior Manager, Global Auto finance Leader, Advisory, EY

Panelists

A window into investment capital in today’s Auto market.

10:15 AM – 10:30 AM Networking Break
Networking Break
Glenwood Foyer
10:30 AM – 11:15 AM Customer Experience Panel
How & Why CX Is Improving with Big, Streaming and Intelligent Customer Data
Glenwood Ballroom

Moderator

Lonnie Miller, principle industry consultant, SAS

Panelists

Michele Null, Global Partner Marketing Manager, IoT Division, SAS

Wilson Raj, Global Director of Customer Intelligence, SAS

David Tareen, Marketing Manager for Artificial Intelligence, SAS

Jennifer Whaley, Sr Systems Engineer, Energy & Manufacturing, SAS

 

This panel will take a practitioner’s view of how businesses in and outside of the automotive industry are using customer information and analytics to genuinely improve the customer experience (CX). The panel will also myth-bust and share applications of popular concepts like “AI”, “IoT” and “predictive analytics” so attendees understand how these enabling technologies truly help sellers and buyers alike.

Takeaways

  • How functional roles like Sales, Marketing, Captive Finance are pushing their operations to exploit customer insights
  • Examples of where companies use new approaches to improve the cost of vehicle ownership, retention and service experiences
  • How the Internet-of-Things (IoT), artificial intelligence (AI) and other emerging technologies improve business operations
11:15 AM – 11:30 AM Networking Break
Networking Break
Glenwood Foyer
11:30 AM – 12:15 PM Reviver Workshop
Smart Cities: Digital License Plates-Fad or Future?
Crabtree Salon C

Neville Boston, CEO and Co-founder, Reviver

Based on real world experience, this session is a case study in how cutting-edge automotive technology, including digital license plate platforms, can shape a Smart City’s future. Through a pilot with the city of Sacramento, who recently deployed digital license plates across its fleet of Bolts, this session illustrates how and why connected vehicles can improve our future, including autonomous, EV and ride-sharing applications. This session will demonstrate why states are increasingly adopting license plate technology and how Smart City integration can increase safety, drive efficiencies for businesses, simplify daily life for consumers, and propel cities into the future.

Takeaways: 

  • How connected cars can and will integrate with Smart Cities to increase safety, drive efficiencies for businesses, simplify daily life for consumers, and propel cities into the future.
  • How digital license plate technology delivers IoT integration for vehicles and its implications for the automotive future– from auto dealerships to automakers to consumers.
  • Why connected car technology is key to improving efficiencies for state agencies, businesses ride-sharing, EVs and autonomous vehicles.
11:30 AM – 12:15 PM Nielsen Workshop
Connecting in a Fragmented World
Magnolia

Paula Skier, VP, Business Development, Nielsen Auto Cloud

Media consumption has become increasingly fragmented and complex.  The channels and devices consumers are using have shifted significantly, especially for those elusive younger buyers.  Even with today’s technology, approximately 40% of digital media spend is wasted. With $16B in automotive digital ad spend at stake in 2019, learn how auto marketers can use big data, predictive analytics and machine learning to simplify the process, cut through and get their message across to the right audiences, wherever they are.

Takeaways:

  • Understand the scope of the challenge and the opportunity: marketing inefficiencies are costing auto marketers billions of dollars.
  • Learn how next gen advertisers leverage big data, predictive analytics and machine learning for planning, activation and proactive optimization across the complex media landscape.
  • Come away with actionable tactics to increase marketing efficiency and effectiveness.
11:30 AM – 12:15 PM DriveItAway Workshop
Mobility as Service: Dealer Tech Opportunities
Creedmoor

John Possumato, CEO, DriveItAway Inc.

While Mobility-as-a-Service (MaaS) and shared mobility are talked about both by automotive industry veterans and Silicon Valley, there are still many myths about what these emerging businesses mean for dealers. Do they represent a threat or opportunity? This workshop will reveal the reality, to clearly present the potential change in business that MaaS is forecast to have, but, most importantly, explain what dealers can do to both leverage and capitalize on real opportunities create by technology tools available today, while preparing for the future, in gaining experience with adaptive tools and business process flexibility.

Takeaways:

  • Define and identify the growth forecasts of MaaS.
  • Learn how to easily leverage the current growth of MaaS, using new technology and fintech solutions available to satisfy consumer needs and build a new profitable scalable shared mobility department, while growing vehicle sales and fixed operations.
  • Become familiar with case studies of how current dealers and dealer groups have planned, implemented, and are rapidly scaling profitable shared mobility technology initiative that are bringing in new sales and fixed operations customers today.
11:30 AM – 12:15 PM Honcker workshop
Disrupting the Car Leasing World with Three Swipes
Crabtree Salon E

Nathan Hecht, Founder and CEO. Honcker

While the world waits for driverless and flying cars to take over the roads and airways, the everyday process of procuring a vehicle leasing, renting or buying remains an arduous, inefficient process. The car leasing and rental market is growing, and forecasted to be worth $124 billion in 2022 Nathan Hecht, Founder and CEO of Honcker, an innovative car leasing app, will discuss the current leasing landscapes from evolving customer perceptions to current friction points in leasing transactions to how technology, especially software solutions, can provide a better experience for consumers as well as help dealers move more cars off their lots faster.

Takeaways:

  • Understand what the future of car leasing looks like for consumers and car dealers through the use of innovative technological solutions.
  • Recognize the fundamental shift in consumer behavior about the value of owning a new vehicle.
  • Learn about the challenges facing most customers and dealers during the car leasing process and how technology can alleviate these roadblocks.
12:30 PM – 1:30 PM Lunch
Lunch
Glenwood Ballroom

Executive Vice President & General Manager, Fintech, DRN

Auto Intel Snapshot

We all agree that data is important. But data alone fails to make the connections you need to transform your business. You need the right kind of data, and then you need the insights that can be gleaned from that data. Ask yourself: what is more pervasive in our daily lives than location data? Apps on our phones anticipate where we are going next, provide us directions to the expected destination and tell us how long it will take us to get there. Credit card companies contact you to check for fraud if your card is used to make a purchase in Kentucky and you are physically located in New York. The examples of location data impacting your life are endless. So, are you thinking about how place and location matter within your organization? Answering where things are can help you better understand the business problems you face.

Takeaways: 

  • To start thinking spatially to understand how thinking about location can better help you address the business problems you face.
  • To perform data due diligence by understanding what data you already own, how location data can enhance it and the steps necessary to ensure the integrity of it.
  • To think about location data as risk mitigation data by realizing that location data helps to tell a story about your business.

Followed by the Emerging 8 Awards Luncheon

1:30 PM – 1:45 PM Networking Break
Networking Break
Glenwood Foyer
1:45 PM – 2:30 PM NCADA panel
Auto Dealerships & The Digital Revolution: What’s Next?
Glenwood Ballroom

Moderator

Bob Glaser, President, North Carolina Automobile Dealers Association (NCADA)

Panelists

Eric Flow, President of Management Services, Flow Automotive Companies​

Erick Kirks, Marketing Director, Johnson Automotive

Chris Vester, COO, Hubert Vester Auto Group

Sponsored by:

The digital revolution is here. What does this mean for dealerships? Learn how they are evolving to address the digital retailing needs of their customers. Also learn how dealerships are using fintech to improve their customers experience inside and outside of the physical dealership.

2:30 PM – 2:45 PM Networking Break
Networking Break
Glenwood Foyer
2:45 PM – 3:30 PM Data Privacy panel
Data Privacy meets Regulatory Oversight in Debt Collection
Glenwood Ballroom

Moderator

Panelists

Rebecca Kuehn, Partner, & Chair of the Credit, Reporting, Privacy and Data Security Practice Group, Hudson Cook

John Lewis, Founder/CEO, Intellaegis/masterQueue

Mary Ross, Principal, MSR Strategies & coauthor California Consumer Privacy Act

Not to stray too far into the Marvel universe, but with big data “comes big responsibility.” The possibility of data science and big data are seemingly endless — but with that comes challenges to data privacy. Are you up to date on the latest compliance laws or regulations? Hear from the experts on the intersection of data privacy, including leaders from one of the leading FinTech Debt Collection platforms, one of the leading law firms specializing in debt collection and the co-author of the California Consumer Privacy Act.

3:30 PM – 3:45 PM Networking Break
Networking Break
Glenwood Foyer
3:45 PM – 4:15 PM Autotech Ventures General Session
Leveraging Startups to Drive Corporate Innovation and Profits
Glenwood Ballroom

Quin Garcia, Managing Director, Autotech Ventures

Hear from an automotive-focused venture capital firm partnering with automotive corporations on how tech startups can be leveraged to solve industry pain points.

Takeaways:

  • Reasons the tech industry is entering the automotive space
  • Case studies of auto commerce corporations leveraging innovative startups to their benefit
  • Macro predictions on how tech startups will impact the auto industry
4:15 PM – 4:30 PM Networking Break
Networking Break
Glenwood Foyer
4:30 PM – 5:00 PM Mike Wall keynote
Automotive Industry Outlook: Assessing Volatility, Opportunities and Risks in a Dynamic Market Environment
Glenwood Ballroom

Mike Wall, Director, Automotive Analysis, IHS Markit

A high-level economic review and outlook for global sales, deeper dive discussion of IHS Markit’s U.S. light vehicle sales outlook and discussion of powertrain/technology/mobility trends.

Takeaways:

  • There remains a generally positive outlook for the automotive industry; however, we’ll also examine alternative planning scenarios, including the impact of a potential downturn on U.S. light vehicle sales.
  • Vehicle segment shifts and competition are intensifying creating the potential for incremental margin pressures for weaker players, while also offering opportunities for proactive market participants.
  • Technology represents a key opportunity and differentiator for industry players and mobility dynamics are poised to impact the industry (and regions/stakeholders) in different ways. We’ll examine the latest developments in the areas of Autonomous Driving, Vehicle Electrification and Mobility-as-a-Service (MaaS) and the potential for disruption in the industry
5:00 PM – 7:00 PM Reception
Reception
Glenwood Foyer
  • Auto Intelligence Summit
7:30 AM – 8:15 AM Auto Intel Council Meeting
Auto Intel Council Meeting
Boardroom

The Auto Intel Council (AIC) is a private, membership-based organization owned and managed by Cherokee Media Group.

It includes the leading intelligence companies in the automotive space, along with their respective economists, analysts, researchers, data scientists, communications professionals and executives.

7:30 AM – 8:15 AM Breakfast
Breakfast
Glenwood Foyer
8:15 AM – 8:30 AM Conference Welcome
Conference Welcome
Glenwood Ballroom
8:30 AM – 9:00 AM Fireside Chat: Exploring the Costco Auto Program
Fireside Chat: Exploring the Costco Auto Program
Glenwood Ballroom

Jeremy Alicandri, Managing Director, Maryann Keller & Associates

Rick Borg, Executive VP, Costco Auto Program

The Costco Auto Program has assisted Costco Members with their auto buying needs since 1989. In 2018 alone, Costco members purchased more than 650,000 vehicles through the program – approximately 25% more than in 2017. Pre-owned sales accounted for 16% of the vehicles purchased – more than double the amount of the previous year. Manufacturers like GM and Volvo have partnered with the company to offer incentives directly to Costco Members. Every year, an increasing number of car buyers choose this program to purchase new and pre-owned vehicles – as well as receive discounts on parts, service, and accessories. During this fireside chat with Rick Borg, Costco Auto Program’s Executive Vice President, and Jeremy Alicandri, a strategy consultant with MK&A, the audience will learn why Costco is the most successful automotive purchasing affinity program in the U.S., and how it’s poised to grow in the future.

9:00 AM – 9:15 AM Networking Break
Networking Break
Glenwood Foyer
9:15 AM – 10:00 AM Servicing Solutions Workshop
The Practical Uses of A.I. in Auto Loan Collections and Servicing
Magnolia

Moderator

Mike Trainor, Vice President, S&A Communications

Panelists

Sean Bennett, VP of Business Technology, Servicing Solutions

Abhishek Goel, Founder and CEO, Dasceq

With auto lending volume at an all-time high, many lenders and servicers are turning to A.I. tools to streamline and enhance collections and customer service efforts.  From the use of intelligent virtual assistants to handle more simple customer interactions or sophisticated conversation analytics software to gain actionable business intelligence, to custom SaaS collection software to predict when and how much delinquent accounts will pay, lenders and servicers have more tools at their disposal than ever before. This won’t be an academic or textbook discussion.  So bring your questions to this highly interactive discussion about the practical uses of A.I. and machine learning for the industry.

Takeaways:

  • How should an organization evaluate the use of AI in collections?
  • What are the key associated risks?
  • How to arrive the right mix of technology and traditional (human) customer service
9:15 AM – 10:00 AM Acxiom Workshop
Acxiom Workshop
Sycamore

Auto Industry Practice Leader, Strategist/Principal, Acxiom

A workshop from Acxiom’s Michael Perugi.

9:15 AM – 10:00 AM Lexis Nexis Workshop
Predictive Analytics with Alternative Data
Crabtree Salon C

John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions

Learn how to differentiate between consumers with similar credit profiles using traditional credit information to form a more holistic credit picture. John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions, will elaborate on how to expand into untapped customer segments to find your non-traditional credit customer. Discover how you can make more confident long-term credit decisions using more accurate and robust information.

9:15 AM – 10:00 AM DriveItAway workshop
Mobility as Service: Dealer Tech Opportunities
Creedmoor

John Possumato, CEO, DriveItAway Inc.

While Mobility-as-a-Service (MaaS) and shared mobility are talked about both by automotive industry veterans and Silicon Valley, there are still many myths about what these emerging businesses mean for dealers, do they represent a threat or opportunity? This workshop will reveal the reality, to clearly present the potential change in business that MaaS is forecast to have, but, most importantly, explain what dealers can do to both leverage and capitalize on real opportunities create by technology tools available today, while preparing for the future, in gaining experience with adaptive tools and business process flexibility.

Takeaways:

  • Define and identify the growth forecasts of MaaS.
  • Learn how to easily leverage the current growth of MaaS, using new technology and fintech solutions available to satisfy consumer needs and build a new profitable scalable shared mobility department, while growing vehicle sales and fixed operations.
  • Become familiar with case studies of how current dealers and dealer groups have planned, implemented, and are rapidly scaling profitable shared mobility technology initiative that are bringing in new sales and fixed operations customers today.
10:00 AM – 10:15 AM Networking Break
Networking Break
Glenwood Foyer
10:15 AM – 11:00 AM Data Privacy Workshop
Getting Prepared for Data Privacy in Debt Collections
Crabtree Salon D

Moderator

Panelists

Rebecca Kuehn, Partner, & Chair of the Credit, Reporting, Privacy and Data Security Practice Group, Hudson Cook

John Lewis, Founder/CEO, Intellaegis/masterQueue

Mary Ross, Principal, MSR Strategies & coauthor California Consumer Privacy Act

The California Consumer Privacy Act goes into effect on Jan. 1, 2020, and the operational impacts on first-party lenders and their third-party vendors are significant. Are you prepared?

Join an informative presentation and discussion regarding the impact we’re seeing from different angles, including legal, data privacy, technology and strategy.

10:15 AM – 11:00 AM Get Spiffy Workshop
The Future of Ownership in a Vehicle 2.0 World
Magnolia

Scot Wingo, CEO & Co-Founder, Get Spiffy Inc.

The concept of vehicle ownership is being redefined and will be disrupted more in the next 10 years than it has in the last 100. As convenience-oriented consumers transform mobility, the impacts are wide-ranging across industries, businesses, and consumers.  To understand the implications, it‚is important to recognize these changes as they develop and identify the areas where they overlap and intersect.

Takeaways:

  • Understand the evolution of vehicle ownership from birth to adolescence to digital renaissance.
  • Map the current state of the eight ownership models present today.
  • Predict possible futures for vehicle ownership and what they mean for industries, businesses, and consumers.
10:15 AM – 11:00 AM CarNow Workshop
DR: Your Direction Determines Your Destination
Sycamore

Tim Cox, Co-Founder, CarNow

The big buzzwords in automotive right now are “digital retailing”. OEMs and dealers alike are trying to navigate this new world. We at CarNow are the fastest growing and most awarded” Digital Retail company. We are not sharing what we think will work, we are sharing a clear road map of what is working in some of the most successful dealerships in the country.

Takeaways:

  • Discuss the consumer and what their expectations are.
  • Help those interested in implementing Digital Retailing tools decide their direction-their strategy.
  • Share proven methods, processes (a clear road map) with results that are working in many dealerships today.
10:15 AM – 11:00 AM TruPayments Workshop
Digital Retailing and the role of FinTech: Credit First vs Credit Last
Crabtree Salon C

Tarry Shebesta, CEO, truPayments

Digital retailing is one of the hottest technology topics in the auto industry right now. Where does fintech fit in to the online path-to-purchase? This session will deep dive into the two digital retailing paths, credit first vs credit last. Topics include, How do they two paths compare, what are the advantages and disadvantages, the consumer experience factor, soft pull credit bureau solutions, compliance and how OEMs are affecting the process. Dealers, OEMs, lenders, credit bureaus, and technology providers are all jockeying for a winning position. Place your bets, and get ready for a spirited interactive discussion from session attendees.

Takeaways:  

  • Attendees will gain an extensive understanding of how critical customer credit plays and where in the Digital Retailing sales process does it have the most impact.
  • Attendees will learn the terms surrounding soft pull credit data, including the difference between pre-screen, pre-qualify and pre-approvals.
  • Create an open discussion among attendees based on their own personal experiences.
11:00 AM – 11:15 AM Networking Break
Networking Break
Glenwood Foyer
11:15 AM – 12:00 PM FICO workshop
Applying Analytics to the Credit Risk Lifecycle
Crabtree Salon C

Matt Stanley, VP, Decision Sciences, FICO

To be announced.

11:15 AM – 12:00 PM Honcker Workshop
Disrupting the Car Leasing World with Three Swipes
Crabtree Salon D

Nathan Hecht, Founder and CEO. Honcker

While the world waits for driverless and flying cars to take over the roads and airways, the everyday process of procuring a vehicle leasing, renting or buying remains an arduous, inefficient process. The car leasing and rental market is growing, and forecasted to be worth $124 billion in 2022 Nathan Hecht, Founder and CEO of Honcker, an innovative car leasing app, will discuss the current leasing landscapes from evolving customer perceptions to current friction points in leasing transactions to how technology, especially software solutions, can provide a better experience for consumers as well as help dealers move more cars off their lots faster.

Takeaways:

  • Understand what the future of car leasing looks like for consumers and car dealers through the use of innovative technological solutions.
  • Recognize the fundamental shift in consumer behavior about the value of owning a new vehicle.
  • Learn about the challenges facing most customers and dealers during the car leasing process and how technology can alleviate these roadblocks.
11:15 AM – 12:00 PM Mobility Services Driving the Fleets of the Future
Mobility Services Driving the Fleets of the Future
Crabtree Salon D

Alex Fraser, General Manager of Atlanta Market Fleet Services, Cox Automotive Mobility

When we consider the number of miles traveled today, those are dominated by personally-owned vehicles vs. vehicles owned by fleet companies transporting both people and goods. But as more mobility options such as ride-hailing, car-sharing, and car subscription services gain traction, the proportion of miles traveled will shift dramatically. This workshop explores how service and maintenance will become more vital as additional high-utilization commercial fleets are deployed, resulting in significant increases in miles per vehicle. Attendees will learn about the intelligent fleet services solutions simplifying mobility operations and maximizing vehicle uptime and profitability for dealers, OEMs and new mobility providers.

Takeaways:

  • Review the latest intelligent fleet services solutions designed to keep up with the growing on-demand economy of shared vehicles, transporting both people and goods.
  • Discuss new business models and strategies for growth that align with consumer demand and preferences.
11:15 AM – 12:00 PM eLEND Solutions
Is Digital Retailing Promising More Than It Can Deliver?
Magnolia

Pete MacInnis, Founder and CEO, eLEND Solutions

Traditionally, dealers have been slow to adopt new technologies that may impact profitability, and reluctant to evolve their sales and finance process. There continues to be significant friction in the negotiation and finance steps of the buying journey. Digital retailing solutions are making a difference but less-than-advanced digital finance tools are hindering its potential. This session explores changing when and how shoppers are introduced to qualified payment information and dealership financing options, online and in-store. The result is a faster-moving deal-flow that sells more cars at higher profits in less time, benefiting dealers, lenders and consumers.

Takeaways:

  • Understand the limitations of your current digital retailing solutions and the unintended consequences of establishing inaccurate and misleading payment expectations.
  • Learn how starting sales and finance at the same time can have significant positive impacts on profitability and customer satisfaction.
  • Discover that you don‚Äôt have to choose between offering high levels of transparency and profitability. Learn specific tactics that enable you to maximize both.
12:00 PM – 12:15 PM Conference Conclusion
Conference Conclusion
Glenwood Ballroom
11:15 PM – 1:15 PM MasterQueue User Conference
MasterQueue User Conference
  • Tuesday, July 23
    Day 1
  • Wednesday, July 24
    Day 2
  • Thursday, July 25
    Day 3