Some Remarkable Financing Amid Turbulent Times
Despite having our world turned upside down, the auto financing industry was able to immediately respond to the quickly evolving circumstances brought on by the pandemic. Each key operational area – sales, credit, servicing, loss management and remarketing – adjusted and responded with a keen focus on the consumers’ needs. Now, buoyed with a stronger partnership with dealers, there is an unprecedented opportunity to pave new roads in the customer journey of buying and financing a vehicle. While it can be expected that there will be some thorny bumps and unexpected speed zones to navigate, the road ahead looks pretty good.
- Lessons learned from the shifts in business with the onset of the pandemic
- New customer requirements to be met
- Parts of the journey most ripe for improvement
- Opportunities for the industry to work together as the future is faced