Agenda

2022 Agenda


Apr 12

Apr 13

Apr 14

12:30PM – 1:15 PM

Leading Executives Provide Insights as to What’s Happening Right Now & What’s Next For Automotive

Glenwood Ballroom

Technology continues to drive the evolution of how consumers acquire and finance their next vehicle. How are finance companies modifying their infrastructure and personnel? How are they keeping dealers engaged since they are on the front lines with b… [Read More]


Auto Intel Summit

Stephanie Alsbrooks Hanson

Andrew Stuart

Joanna Dean

Marc Womack

Justin Oesterle

1:30 PM – 2:00 PM

Using Data To Predict Subprime Auto Performance

Salon B

Explore how data science is utilized to help the auto industry better predict the performance of subprime auto loans. This underserved, underbanked, and previously considered risky segment is quickly becoming a viable asset class. What does this mean… [Read More]


Auto Finance
Workshop

Chad Stilwell

1:30 PM – 2:00 PM

Using LPR in the asset recovery process

Salon A

Attendees of this workshop should be those responsible for asset recovery.

Topics of learning are:

Using passive assignments for quick recoveries
How passive assignments work
Using a management company vs a LPR only company
Benefits of a fas… [Read More]


Collections and Recovery
Workshop

Jose Delgado

1:30 PM – 2:00 PM

True Automotive Market Visibility

Willow/Sycamore

What if what you observe, think, and act upon in the retail and wholesale marketplace was only partly true? What if unseen players are achieving results far beyond the standard? In this session, learn about all the strategic tools and practices beyon… [Read More]


Remarketing
Workshop

Kraig Quisenberry

1:30 PM – 2:00 PM

The Changing Game of Automotive Retail

Magnolia/Dogwood

We've all seen the impact the pandemic has had on the automotive industry. The way vehicles are bought and sold is forever changed, and with that comes a cascading effect of opportunities – and challenges – for manufacturers, dealers, online ret… [Read More]


Retail
Workshop

Lindsay Ciavattone

Jeff Bittancourt

Kevin Roberts

Blake Stallworth

Joe Overby

1:30 PM – 2:00 PM

New Data: Digital Retailing Marches On…or Does It?

Salon C

The pandemic sped up adoption of DR, increased PVR and decreased transaction times. But new data reveals dealers are stopping short of a full digital path-to-purchase. What are the roadblocks? Didn’t the DR new normal create cultural change? Post-p… [Read More]


Auto Finance
Workshop

Pete MacInnis

2:15 PM – 2:45 PM

Using Technology to Collect Debt: Navigating the Regulatory Landmines

Salon A

While the CFPB’s new Regulation F purports to bring certainty to debt collectors’ use of electronic communications to collect debt, many open questions remain. Will debt collectors actually follow the highly technical procedures set forth in the … [Read More]


Collections and Recovery
Workshop

Anastasia V. Caton

2:15 PM – 2:45 PM

Fact over feeling: Use data to drive better buying

Willow/Sycamore

Every piece of inventory matters. Because of this, modern car dealerships need to be purposeful with not only how they source vehicles, but in an approach to maximize the per unit profitability potential. For years, there has been an ongoing mindset … [Read More]


Remarketing
Workshop

Michael Pokora

2:15 PM – 2:45 PM

Keys to Successfully Mining Your Service Drive

Salon C

A dealer’s service drive is ripe with opportunity for new inventory and sales, but too often the service drive is overlooked, undervalued or improperly managed – resulting in undesirable results. Mining the service drive typically fails because d… [Read More]


Retail
Workshop

Alex Snyder

2:15 PM – 2:45 PM

Value Drivers in M&A and How to Compete in 2022

Salon B

There has been a flurry of mergers and acquisitions for dealerships and service providers. M&A activity was at a record high level in 2021. An estimated 350 dealerships changed ownership, over 550 AutoTech companies … [Read More]


Auto Finance
Workshop

Gina Cocking

2:15 PM – 2:45 PM

The "Other" Electric Buyer

Magnolia/Dogwood

The market shift to electric vehicles is a daily news headline – the myriad of models being introduced by manufacturers and their planned timeframes, increasing sales volumes, and consumer anticipation. While you know the market shift is occurring,… [Read More]


Retail
Workshop

Kirsten Von Busch

John Howard

3:15 PM – 3:45 PM

Change Decisions, Behaviors, and Culture with Data

Salon C

As someone obsessed with data, technology, and efficiency, Danny Zaslavsky sat in every seat and did every job at his family’s independent dealership, from point-of-acquisition to point-of-sale. He has quantified every step of the inventory lifecyc… [Read More]


Retail
Workshop

Danny Zaslavsky

3:15 PM – 3:45 PM

Bridging the Tiers: Further-Integrating T1 to T3

Magnolia/Dogwood

As the automotive industry continues to evolve, the need for deepened partnerships, communication and integration between OEMs and their dealer networks is a focal point across the globe. New industry entrants and new distribution models are disrupti… [Read More]


Retail
Workshop

Ryan Hove

3:15 PM – 3:45 PM

2021 In Review: Fraud Losses Reach New Heights

Salon B

Auto loan fraud in the United States is a significant problem that continues to grow at a rapid rate. In 2021, Point Predictive estimated that $7.8 billion in car sales would be financed with loans containing falsification on applications, from emplo… [Read More]


Auto Finance
Workshop

Justin Davis

3:15 PM – 3:45 PM

Driving Privacy – Selling Cars not Customer Data

Willow/Sycamore

As vehicles become more Connected, Electric, Shared and Autonomous, business and innovation depend more and more on access to the data that is generated. Geolocation, driving data, road and traffic data and VTD (Vehicle Technical Data) can be stored … [Read More]


Remarketing
Workshop

Michele Pierog

4:00 PM – 4:30 PM

How to Raise Capital as an Automotive Tech Startup

Glenwood Ballroom

With the continued investment from OEMs and VC firms into new automotive technologies, startups need to stand out among an increasingly competitive pool to secure the proper funding to scale their operation. However, the process of acquiring venture … [Read More]


Auto Intel Summit

Brian Panoff

Scot Wingo

8:15 AM – 8:45 AM

Is One-Person Selling Right for Your Dealership?

Glenwood Ballroom

The traditional auto retail sales process is under attack, and it appears to be reaching the end of its useful life. When Super Bowl commercials venomously attack car dealers, it’s a sign that the old model is becoming a dinosaur. The question is,… [Read More]


Auto Intel Summit

Chip Perry

9:00 AM – 9:30 AM

Managing the disruption of the EV Transition

Glenwood Ballroom

The electrification of road transport represents the most radical transformation in mobility since the introduction of the internal combustion engine (ICE) in the early 19th century. As a consequence, the way the world works is being turned on its he… [Read More]


Auto Intel Summit

Katie Johar

Branson Smith

Courtney Dusseau

9:45 AM – 10:15 AM

Dealer Perspectives: What's Next in the Auto Industry?

Glenwood Ballroom

The local car dealership … the space where the financing, retail, servicing and remarketing worlds come together. That’s where consumers are. That’s where vehicles are, too! During this session orchestrated by the North Carolina Automobile Dea… [Read More]


Auto Intel Summit

Greg Dudak

Chris Vester

Bennett Johnson

Robert Glaser

10:30 AM – 11:00 AM

Digital Wholesale: Moving at the Speed of Light

Glenwood Ballroom

The step-change to all-digital in 2020 turned into permanent behavior change for many dealers, with ~80% of wholesale purchases now going to digital buyers. While COVID sped the digital adoption curve, the speed of innovation also increased, giving d… [Read More]


Auto Intel Summit

Brad Burns

11:15AM – 11:45AM

7 Lessons from 5000 Electric Vehicles

Salon B

Adapted from a popular session at Used Car Week: Used electric cars are different. Their most valuable part — the battery — is literally a black box. Over the last year, I have studied 7000 used EVs as they were bought and sold and driven around th… [Read More]


Retail
Workshop

Scott Case

11:15 AM – 11:45 AM

How to Buy a Car: Consumer Edition

Magnolia/Dogwood

Consumers are aggressively priced by shopping their trade-ins online and they know what their vehicle is worth. Join this session to learn about… [Read More]


Remarketing
Retail
Workshop

Micah Tindor

11:15 AM – 11:45 AM

Leveraging the Numerous Upstream Options

Willow/Sycamore

Does your organization have a Digital Remarketing Strategy? Should it? Why is it important? Remarketing has changed drastically over past 2 years. Upstream marketplaces are thriving seemingly new marketplaces each year (OVE, Smart Auction, Dealer Bl… [Read More]


Remarketing
Workshop

Keith Whetter

11:15 AM – 11:45 AM

Used Car Lessons We’ve Learned from Cuba

Salon C

In the 1960’s, Cuba’s car market went through a few radical changes. Their new car inventory dried up, forcing immediate changes to their used car market. Sound familiar? After a quick history refresher,… [Read More]


Remarketing
Workshop

Matthew Davis

12:00 PM – 12:30 PM

Interoperability in the Future Online Auto Market

Magnolia/Dogwood

When you sell a car, oftentimes you are selling that car across state lines. As we continue to move into a digital world, it is critical that dealers, regulators, buyers, and sellers are all able to connect and work together cohesively across state l… [Read More]


Retail
Workshop

Casey Garber

Nick Zulovich

12:00 PM – 12:30 PM

Using Video-Enhanced DR to Improve Lead Conversion

Salon C

Despite the increase in usage of digital retailing tools by consumers, many dealers struggle with low rates of converting digital retailing leads into showroom visits and sales. Among the reasons for low conversion are the inherent limitations of te… [Read More]


Retail
Workshop

Tori Morandi

12:00 PM – 12:30 PM

Technology's Changed – Have You?

Willow/Sycamore

Have you wondered about how OEMs and other manufacturers utilize a proven tool kit to improve operations cost, customer service, and quality? Or how can your operation gain efficiencies and increase technician satisfaction using modern tools?… [Read More]


Investment
Workshop

Marcus Aman

Ben Pryor

12:00 PM – 12:30 PM

Perpetual Search, Next Gen Search Marketing

Salon B

New technology, privacy, and consumer click fatigue are catalysts for advancements in search marketing and consumer engagement. Perpetual Search is the next generation of search technology enabling consumers to connect continuously with dealer invent… [Read More]


Retail
Workshop

Eric Brown

12:30 pm – 1:45 pm

Luncheon: Celebrating the 2022 Emerging 8 Honorees

Glenwood Ballroom

Along with another great offering of North Carolina cuisine, our midday meal will highlight this year’s Emerging 8, an award program designed to honor companies that aim to improve a specific aspect of the automotive industry through technology.
[Read More]

Steve Greenfield

2:00 PM – 2:30 PM

A Conversation with Emerging 8 Selections

Glenwood Ballroom

Soon after the award luncheon, some of the Emerging 8 selections will return to the stage for a conversation to recap their early successes, how they overcome challenges and what might be next for their respective operations. It’s an opportunity no… [Read More]


Emerging 8

Glenn Munro

Nick Mottas

Mike Hanna

David Kohn

Eric Nordlund

Steve Greenfield

2:00 PM – 2:30 PM

Evolve and Thrive: SaaS is the Future in Lending

Crabtree Ballroom

Independent auto dealers are evolving how they do business. The future is about improved efficiencies to accelerate deals and maximize capital. It is not enough to survive – the goal is to thrive. With intelligent, SaaS loan servicing technology in… [Read More]


Auto Intel Summit

Cory Cox

2:45 PM – 3:15 PM

Accelerate Digital Retailing With Smart Logistics

Crabtree Ballroom

Automotive retail has experienced more change over the past 3 years than the prior 30. The pace of change accelerated throughout the COVID-19 pandemic as dealers have had to adapt to shifts in buying behaviors, inventory shortages, heightened demand,… [Read More]


Auto Intel Summit

Trent Broberg

2:45 PM – 3:15 PM

A Fireside Chat: Remote Work, Increasing Delinquencies

Glenwood Ballroom

Join the President of DRN & MVTRAC, Jeremiah Wheeler as he hosts a discussion among leaders in the auto finance industry about current trends affecting the industry, including how the increase in remote work arrangements, regulatory changes and i… [Read More]


Auto Intel Summit

Jeremiah Wheeler

John Sibbitt

George Hunter

3:45 PM – 4:15 PM

The Product Refund Process in a Digital-First Era

Crabtree Ballroom

Peter Krall and Anne Holtzman of Allied Solutions and Robert Christini of Dealertrack will discuss industry insights, the importance of strategizing the management of ancillary products and how you can leverage the speed, ease, and accuracy of techno… [Read More]


Auto Intel Summit

Anne Holtzman

Robert Christini

Peter Krall

4:30 PM – 5:00 PM

Online Wholesale Picks Up Speed

Glenwood Ballroom

Online vehicle remarketing/wholesale capabilities have existed for decades, but the focus has intensified in the last two to three years. Auto auction industry incumbents have ratcheted up online operations amid COVID-19, while recent startups in the… [Read More]


Auto Intel Summit

Justin Davis

Daniel Diedrich

Mike Waterman

Joe Overby

8:30 AM – 9:00 AM

Sustaining Pandemic Trends Reshaping the Industry

Glenwood Ballroom

In this panel discussion, we will explore how trends shifted during the pandemic, which ones industry experts think are here to stay and how it is affecting their 2022 strategy and future planning…. [Read More]


Auto Intel Summit

Puneet Chandra

Marguerite Watanabe

Michael Buckingham

Shaye Johnson

Nick Zulovich

9:15 AM – 9:45 AM

Lender Car Buying Services – Direct or Indirect, is that the question?

Glenwood Ballroom

Over 80% of vehicle sales involve financing. Credit plays an important role early in the Digital Retailing process and is paramount for a personalized consumer experience.

This session will look at the lender's role in Digital Retailing for d… [Read More]


Auto Intel Summit

Tarry Shebesta

Lou Loquasto

Scott McMahon

Nick Zulovich

10:00 AM – 10:30 AM

EVs and New Market Opportunities

Glenwood Ballroom

The traditional retail car business is changing rapidly. Electric vehicles are predicted to dominate vehicle sales in the not-too-distant future, fully digital sales are now a reality as is on-site service, and car-sharing and vehicle subscriptions a… [Read More]


Auto Intel Summit

Allen Bryant

Bill Cariss

John Possumato

10:45 AM – 11:15 AM

Digital Sales and Financing in the Auto Market

Salon C

Growth in the digital sale and financing auto market has outpaced many of our expectations and most of our consumer finance laws. This presentation will consider the full cycle of an auto finance transaction from digital marketing, to application, to… [Read More]


Auto Finance
Workshop

Jason Bichsel

10:45 AM – 11:15 AM

Data + Leadership = Successful Change

Salon B

The amount of data available in the world is expected to double by the end of 2024. The vast amount of data available will provide new challenges to the way we conduct business. During this workshop, we are going to talk about leadership in the data-… [Read More]


Auto Finance
Workshop

Rich Levene

10:45 AM – 11:15 AM

Digital Platforms Transforming Vehicle Logistics

Willow/Sycamore

Providing dealers and institutional consignors with user-friendly technology to manage their vehicle transportation, and how an exercise in Customer Experience Design and Data Intelligence led to the creation of a digital platform.
[Read More]


Remarketing
Workshop

Justin McCarthy

11:30 AM – 12:00 PM

US Auto Sales, Financing and Used Vehicle Insights

Salon C

Industry overview of New and Used Vehicle Sales.
 Used Car Pricing and Trends
 Auto Financing Origination Data

Data is sourced from the JD Power “PIN” database comprised of DMS data from 12,000 Franchised Automobile Dealers.  In add… [Read More]


Auto Finance
Workshop

Michael Buckingham

11:30 AM – 12:00 PM

License Plate Data Boosts Recall Outreach Success

Willow/Sycamore

License plate recognition (LPR) data is playing an increasingly important role in locating recalled vehicles and making contact with owners. While traditional tactics like paper mail, email and texting have their place, OEMs are getting creative with… [Read More]


Auto Finance
Workshop

Josh Holstein

Lonny Haschel

Kathy Ruffalo

Jared Kirby

11:30 AM – 12:00 PM

How to Keep Consumers Connected

Salon A

The ‘Connected Car’ is the buzz of the industry, but the real belle of the ball is the ‘Connected Consumer.’

While a vehicle on average has 176 "connection points," the consumer has thousands of points of communication, and what … [Read More]


Retail
Workshop

Jason Barrie

11:30 AM – 12:00 PM

Stop Everyone From Reaching Into Your Pocket! Part 1

Magnolia/Dogwood

Everyone is always reaching into the dealer's pocket. That stops now!
In this session, you will leave with a solid understanding of how to ensure you are keeping the money you make.

By looking at your daily risk through a different lens, … [Read More]


Retail
Workshop

Tom Kline

12:15 PM – 12:45 PM

Perpetual Search, next gen search marketing

Salon B

New technology, privacy, and consumer click fatigue are catalysts for advancements in search marketing and consumer engagement. Perpetual Search is the next generation of search technology enabling consumers to connect continuously with dealer invent… [Read More]


Retail
Workshop

Eric Brown

12:15 PM – 12:45 PM

Data + Leadership = Successful Change

Salon A

The amount of data available in the world is expected to double by the end of 2024. The vast amount of data available will provide new challenges to the way we conduct business. During this workshop, we are going to talk about… [Read More]


Auto Finance
Workshop

Rich Levene

12:15 PM – 12:45 PM

Stop Everyone From Reaching Into Your Pocket! Part 2

Magnolia/Dogwood

Everyone is always reaching into the dealer's pocket. That stops now!

In this session, you will leave with a solid understanding of how to ensure you are keeping the money you make.

By looking at your… [Read More]


Retail
Workshop

Tom Kline

12:15 PM – 12:45 PM

The "Other" Electric Buyer

Salon C

The market shift to electric vehicles is a daily news headline – the myriad of models being introduced by manufacturers and their planned timeframes, increasing sales volumes, and consumer anticipation. While you know the market shift is occurring,… [Read More]


Retail
Workshop

John Howard

Kirsten Von Busch

12:15 PM – 12:45 PM

Digital Platforms Transforming Vehicle Logistics

Willow/Sycamore

Providing dealers and institutional consignors with user-friendly technology to manage their vehicle transportation, and how an exercise in Customer Experience Design and Data Intelligence led to the creation of a digital platform.
[Read More]


Remarketing
Workshop

Justin McCarthy