Seemingly constant innovation, disruption and technological advances instills a whirlwind atmosphere in the automotive sphere, and the Automotive Intelligence Summit seeks to provide answers to your questions about the future of the auto industry. The AIS agenda will deliver the opportunity to connect with leading minds involved within the automotive, auto-finance and transportation-related industries, and provide them with the best intelligence, data and analysis available.
Sharon Mancero, Senior Vice President, Wells Fargo Preferred Capital
Dinesh Chopra, Chief Strategy Officer, Ally Financial
Mark Olson, Senior VP of Dealer Finance, PNC Bank
Discover the latest in auto fintech — one of the fastest growing areas for venture capitalists. Find out where the industry is headed in terms of programming and tech that can bring banking and financial services to the next level. The potential to improve customer experience through fintech is exponential. Where is the industry headed, what’s next, and how do we get there?
Ryan Robinson, Automotive Research Leader, Deloitte
The global auto industry has been poised for fundamental change for several years now, but is the future moving as fast as we think? To answer this question, we take a brief journey into the future of mobility from advanced vehicle technologies to the retail experience and examine it through the lens of evolving consumer expectations, culminating in several key implications for industry stakeholders.
Key insights:
Matt Stanley, VP, Decision Sciences, FICO
It’s virtually impossible to walk through an airport or read a magazine/online article without being bombarded with advertisements touting how machine learning and artificial intelligence will change and improve every aspect of our daily lives. With over 60 years of experience delivering advanced analytics, over 200 analytic patents, and some of the world’s most respected data scientists, FICO is in a unique position to assess what is pure hype and what is legitimately useful. This session will help you understand the promises and pitfalls of many of the newest techniques for both credit and non-credit decisions and position you to set appropriate expectations for how your business can benefit.
Michael Perugi, Auto Industry Practice Leader, Strategist/Principal, Acxiom
Acxiom’s 50 years of experience in automotive and related industries have positioned us to understand the next evolution of the customer lifecycle journey and given us the ability to deliver complex services and personalized experiences. Auto dealers can monetize data and leverage that information across channels by developing enhanced, accurate views of consumers.
The process of developing that complete view of consumers and monetizing the value of that information must start with identity resolution – understanding who those individual consumers are and what motivates them. Companies must create connected views of consumers across offline and online environments while mapping their automotive shopping/purchasing journeys. Identity resolution at the raw data layer allows linking consumer touch points in all industry tiers and the ability to help share data and even collaborate in a legally secure safe-haven. These capabilities can also help create a corporate data monetized asset.
Employing strong data ethics and creating a privacy-compliant environment is critical when resolving and authenticating consumer identities and using that data through the auto shopping/purchasing journey. The evolving data regulation environment – with new laws including General Data Protection Regulation (GDPR) and the California Consumer Protection Act (CCPA) – require confirming a consumer’s identity at an entity level.
Acxiom’s automotive practice will provide an overview of solutions that automotive manufacturers and dealers, as well as related industries from financial institutions to suppliers, must employ during the process of identifying and authenticating consumers.
Joe Oliveri, Vice President, Data-as-a-Service, KAR Auction Services
Big data isn’t just for big companies. The past decade has brought new technologies to market that can help dealers acquire the right inventory, and sell it smarter and faster. In this workshop, Joe Oliveri, Vice President of Data as a Service at KAR, will examine the cross roads of auto remarketing, data science, predictive analytics and machine learning. Joe will give attendees a look under the hood into how harnessing millions of data points can yield actionable insights. Joe will highlight the current trends and forecast what to come in the next generation of remarketing applications fueled by big data.
Takeaways:
Pete MacInnis, Founder and CEO, eLEND Solutions
Traditionally, dealers have been slow to adopt new technologies that may impact profitability, and reluctant to evolve their sales and finance process. There continues to be significant friction in the negotiation and finance steps of the buying journey. Digital retailing solutions are making a difference, but less-than-advanced digital finance tools are hindering its potential. This session explores changing when and how shoppers are introduced to qualified payment information and dealership financing options, online and in-store. The result is a faster-moving deal-flow that sells more cars at higher profits in less time, benefiting dealers, lenders and consumers.
Takeaways:
Tarry Shebesta, CEO, truPayments
Digital retailing is one of the hottest technology topics in the auto industry right now. Where does fintech fit in to the online path-to-purchase? This session will deep dive into the two digital retailing paths, Credit first vs credit last. Topics include, How do they two paths compare, what are the advantages and disadvantages, the consumer experience factor, soft pull credit bureau solutions, compliance and how OEMs are affecting the process. Dealers, OEMs, lenders, credit bureaus, and technology providers are all jockeying for a winning position. Place your bets, and get ready for a spirited interactive discussion from session attendees.
Takeaways:
Craig Sims, VP, Automotive Solutions, Equifax
Automotive lenders, dealers and technology companies not only look at the industry differently today, but they also look at customers differently. Today they want to find ways for the customer to be even more educated than they were in the past – BEFORE the customer walks into a dealership. They are realizing that an educated customer with the right information is one that is further down the funnel and closer to sale; therefore, it is imperative to leverage the right technologies to maximize transaction potential.
Objectives:
Mike Trainor, Vice President, S&A Communications
Sean Bennett, VP of Business Technology, Servicing Solutions
Abhishek Goel, Founder and CEO, Dasceq
With auto lending volume at an all-time high, many lenders and servicers are turning to A.I. tools to streamline and enhance collections and customer service efforts. From the use of intelligent virtual assistants to handle more simple customer interactions or sophisticated conversation analytics software to gain actionable business intelligence, to custom SaaS collection software to predict when and how much delinquent accounts will pay, lenders and servicers have more tools at their disposal than ever before. This won’t be an academic or textbook discussion. So bring your questions to this highly interactive discussion about the practical uses of A.I. and Machine Learning for the industry.
Takeaways:
Jason McCarter, Partner, Eversheds Sutherland
In this interactive session, attorney Jason McCarter will survey important legal implications and best practices for digital retailing and related remarketing services. Discussion will include cross-border concerns, licensing, state form requirements, collateral liquidation issues, privacy policies, and dispute considerations. Attendees will be better prepared to spot and mitigate legal risks after the session.
Takeaways:
John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions
Learn how to differentiate between consumers with similar credit profiles using traditional credit information to form a more holistic credit picture. John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions, will elaborate on how to expand into untapped customer segments to find your non-traditional credit customer. Discover how you can make more confident long-term credit decisions using more accurate and robust information.
Paul DeSaulniers, Head of Risk Scoring, Alternative Data and Collections, Consumer Information Services, Experian
There are more than 100 million Americans who don’t have access to credit today. Many of these likely are thin file consumers, meaning they don’t have extensive history with traditional sources of credit, like credit cards. This may force these consumers to rely on high interest loans—and make driving off with a new vehicle a far-off dream. But many of these consumers are stillfinancially responsible, consistently paying cell phone and utility bills on time every month. What if there were a way for dealers to help consumers understand how to make this information part of their credit history allowing them access to more vehicles at better rates?
In this session, Paul DeSaulniers, Experian’s Head of Risk Scoring, Alternative Data and Collections, will walk attendees through:
Bill Nemecek, VP of Business Development,
The automotive purchase process has been disrupted multiple times by fintech organizations over the past few years, yet the industry remains the same, and most customers feel it is still broken. Learn how mobile consumer pressures are forcing the industry to move and why high speed, real-time APIs and new transparent experiences are the way forward for the successful evolution of fintechs.
Takeaways:
Tim Cox, Co-Founder, CarNow
The big buzzwords in automotive right now are “digital retailing.” OEMs and dealers alike are trying to navigate this new world. We at CarNow are one of the fastest growing digital retail companies. We are not sharing what we think will work; we are sharing a clear road map of what is working in some of the most successful dealerships in the country.
Takeaways:
Scot Wingo, CEO & Co-Founder, Get Spiffy Inc.
The concept of vehicle ownership is being redefined and will be disrupted more in the next 10 years than it has in the last 100. As convenience-oriented consumers transform mobility, the impacts are wide-ranging across industries, businesses, and consumers. To understand the implications, it is important to recognize these changes as they develop and identify the areas where they overlap and intersect.
Takeaways:
Alex Fraser, General Manager of Atlanta Market Fleet Services, Cox Automotive Mobility
When we consider the number of miles traveled today, those are dominated by personally-owned vehicles vs. vehicles owned by fleet companies transporting both people and goods. But as more mobility options such as ride-hailing, car-sharing, and car subscription services gain traction, the proportion of miles traveled will shift dramatically. This workshop explores how service and maintenance will become more vital as additional high-utilization commercial fleets are deployed, resulting in significant increases in miles per vehicle. Attendees will learn about the intelligent fleet services solutions simplifying mobility operations and maximizing vehicle uptime and profitability for dealers, OEMs and new mobility providers.
Takeaways:
Jessie Herdrich, VP, Compliance, PAR North America
Data science: it’s upending the automotive industry and providing actionable insights for auto remarketers, OEMs, dealers and consumers alike. But as automotive companies big and small increasingly tap into this data, the risk for falling out of compliance rises, too. In this session, PAR’s Vice President of Compliance and Operations Jessie Herdrich will take a critical look at current pain point issues and solutions surrounding the intersection of data and compliance—sharing what’s needed to meet heightened requirements at a time when data is being heavily relied on to drive the industry forward.
Session objectives:
Ryan Bachman, SVP Global Chief Information Security Officer, GM Financial
Bill Zadeits, Chair, Auto Intelligence Summit
Discover the answers to the most pressing cybersecurity issues that the auto and auto finance industry are facing. Where and what cybersecurity technologies are receiving the most investment and why? Find out at AIS 2019, and explore the complexity and importance of the intersection of data privacy and cybersecurity.
Marguerite Watanabe, President, Connections Insights
The auto fintech landscape continues to evolve with auto fintech market players striving to differentiate their value propositions to auto finance companies and banks, dealers and/or consumers, as well as the investment community. Learn how the fintech companies seek to create a role for themselves in the auto financing market and provide a value-add to their finance partners.
Andrew Tai, CEO, MotoInsight
It is the best of times; it is the worst of times – to be a car dealer. Rapid change is happening in our industry driven by technology, and there will be winners and losers. Those that adapt quickly can differentiate and thrive, while the laggards may not survive. This session will examine how dealers can apply lessons learned from best-in-class retailers like Amazon and cautionary tales like Toy R Us. The goal is to help dealers better understand the wave of change that is already upon us, but also navigate how to take advantage of it.
Takeaways:
Alex Maritczak, Senior Manager, Global Auto finance Leader, Advisory, EY
Brian Donnelly, VP of Strategy, Chase Auto Finance
Trevor Gile, Executive Partner, Motorcars Honda
Todd Weeks, Head of Lender Success, AutoFi
The elements that drive the need for innovation, disruption and change are becoming similar for auto and auto finance companies – the world is changing around the industry and innovation is becoming necessary to stay competitive. Legacy companies and start-ups have their unique challenges and opportunities, but also have similarities that need to be considered for successful change. Executives from both types of companies come together to share their perspective on what is takes to be an change agent and leader in driving successful innovation.
Lonnie Miller, principle industry consultant, SAS
Michele Null, Global Partner Marketing Manager, IoT Division, SAS
Wilson Raj, Global Director of Customer Intelligence, SAS
David Tareen, Marketing Manager for Artificial Intelligence, SAS
Jennifer Whaley, Sr Systems Engineer, Energy & Manufacturing, SAS
This panel will take a practitioner’s view of how businesses in and outside of the automotive industry are using customer information and analytics to genuinely improve the customer experience (CX). The panel will also myth-bust and share applications of popular concepts like “AI”, “IoT” and “predictive analytics” so attendees understand how these enabling technologies truly help sellers and buyers alike.
Takeaways
Neville Boston, CEO and Co-founder, Reviver
Based on real world experience, this session is a case study in how cutting-edge automotive technology, including digital license plate platforms, can shape a Smart City’s future. Through a pilot with the city of Sacramento, who recently deployed digital license plates across its fleet of Bolts, this session illustrates how and why connected vehicles can improve our future, including autonomous, EV and ride-sharing applications. This session will demonstrate why states are increasingly adopting license plate technology and how Smart City integration can increase safety, drive efficiencies for businesses, simplify daily life for consumers, and propel cities into the future.
Takeaways:
Paula Skier, VP, Business Development, Nielsen Auto Cloud
Media consumption has become increasingly fragmented and complex. The channels and devices consumers are using have shifted significantly, especially for those elusive younger buyers. Even with today’s technology, approximately 40% of digital media spend is wasted. With $16B in automotive digital ad spend at stake in 2019, learn how auto marketers can use big data, predictive analytics and machine learning to simplify the process, cut through and get their message across to the right audiences, wherever they are.
Takeaways:
Charles Chesbrough, Senior Economist and Senior Director of Industry Insights, Cox Automotive
Taylor Sandusky, Head of Business Development,
Clutch Technologies
To be announced.
John Possumato, CEO, DriveItAway Inc.
While Mobility-as-a-Service (MaaS) and shared mobility are talked about both by automotive industry veterans and Silicon Valley, there are still many myths about what these emerging businesses mean for dealers. Do they represent a threat or opportunity? This workshop will reveal the reality, to clearly present the potential change in business that MaaS is forecast to have, but, most importantly, explain what dealers can do to both leverage and capitalize on real opportunities create by technology tools available today, while preparing for the future, in gaining experience with adaptive tools and business process flexibility.
Takeaways:
Nathan Hecht, Founder and CEO. Honcker
While the world waits for driverless and flying cars to take over the roads and airways, the everyday process of procuring a vehicle leasing, renting or buying remains an arduous, inefficient process. The car leasing and rental market is growing, and forecasted to be worth $124 billion in 2022 Nathan Hecht, Founder and CEO of Honcker, an innovative car leasing app, will discuss the current leasing landscapes from evolving customer perceptions to current friction points in leasing transactions to how technology, especially software solutions, can provide a better experience for consumers as well as help dealers move more cars off their lots faster.
Takeaways:
Executive Vice President & General Manager, Fintech, DRN
Auto Intel Snapshot
We all agree that data is important. But data alone fails to make the connections you need to transform your business. You need the right kind of data, and then you need the insights that can be gleaned from that data. Ask yourself: what is more pervasive in our daily lives than location data? Apps on our phones anticipate where we are going next, provide us directions to the expected destination and tell us how long it will take us to get there. Credit card companies contact you to check for fraud if your card is used to make a purchase in Kentucky and you are physically located in New York. The examples of location data impacting your life are endless. So, are you thinking about how place and location matter within your organization? Answering where things are can help you better understand the business problems you face.
Takeaways:
Followed by Lunch and the Emerging 8 Awards ceremony, recognizing the inaugural class of honorees: AutoFi, AutoGravity, CreditIQ, Honcker, MotoInsight, Roadster and TruDecision.
Bob Glaser, President, North Carolina Automobile Dealers Association (NCADA)
Auto Industry Practice Leader, Strategist/Principal, Acxiom
Eric Flow, President of Management Services, Flow Automotive Companies
Alycia Kellum, Executive Manager, Don Williamson Nissan Jacksonville
Erick Kirks, Marketing Director, Johnson Automotive
Chris Vester, COO, Hubert Vester Auto Group
The digital revolution is here. What does this mean for dealerships? Learn how they are evolving to address the digital retailing needs of their customers. Also learn how dealerships are using fintech to improve their customers experience inside and outside of the physical dealership.
Rod Arends, VP, Southeast Toyota Finance Service Center Operations
Rebecca Kuehn, Partner, & Chair of the Credit, Reporting, Privacy and Data Security Practice Group, Hudson Cook
John Lewis, Founder/CEO, Intellaegis/masterQueue
David Lincicum, General Attorney Federal Trade Commission
Mary Ross, Principal, MSR Strategies & coauthor California Consumer Privacy Act
Not to stray too far into the Marvel universe, but with big data “comes big responsibility.” The possibility of data science and big data are seemingly endless — but with that comes challenges to data privacy. Are you up to date on the latest compliance laws or regulations? Hear from the experts on the intersection of data privacy, including leaders from one of the leading FinTech Debt Collection platforms, one of the leading law firms specializing in debt collection, experts from the FTC, and the co-author of the California Consumer Privacy Act.
Zarif Haque, Chief Executive Officer, DRAIVER
Hear from Zarif Haque, Chief Executive Officer, at DRAIVER. DRAIVER is a self learning logistics platform that moves vehicles by planning, executing, and instructing drivers. Continuous optimization saves time, money, and resources.
Quin Garcia, Managing Director, Autotech Ventures
Hear from an automotive-focused venture capital firm partnering with automotive corporations on how tech startups can be leveraged to solve industry pain points.
Takeaways:
Mike Wall, Director, Automotive Analysis, IHS Markit
A high-level economic review and outlook for global sales, deeper dive discussion of IHS Markit’s U.S. light vehicle sales outlook and discussion of powertrain/technology/mobility trends.
Takeaways:
The Auto Intel Council (AIC) is a private, membership-based organization owned and managed by Cherokee Media Group.
It includes the leading intelligence companies in the automotive space, along with their respective economists, analysts, researchers, data scientists, communications professionals and executives.
Jeremy Alicandri, Managing Director, Maryann Keller & Associates
Rick Borg, Executive VP, Costco Auto Program
The Costco Auto Program has assisted Costco Members with their auto buying needs since 1989. In 2018 alone, Costco members purchased more than 650,000 vehicles through the program – approximately 25% more than in 2017. Pre-owned sales accounted for 16% of the vehicles purchased – more than double the amount of the previous year. Manufacturers like GM and Volvo have partnered with the company to offer incentives directly to Costco Members. Every year, an increasing number of car buyers choose this program to purchase new and pre-owned vehicles – as well as receive discounts on parts, service, and accessories. During this fireside chat with Rick Borg, Costco Auto Program’s Executive Vice President, and Jeremy Alicandri, a strategy consultant with MK&A, the audience will learn why Costco is the most successful automotive purchasing affinity program in the U.S., and how it’s poised to grow in the future.
Mike Trainor, Vice President, S&A Communications
Sean Bennett, VP of Business Technology, Servicing Solutions
Abhishek Goel, Founder and CEO, Dasceq
With auto lending volume at an all-time high, many lenders and servicers are turning to A.I. tools to streamline and enhance collections and customer service efforts. From the use of intelligent virtual assistants to handle more simple customer interactions or sophisticated conversation analytics software to gain actionable business intelligence, to custom SaaS collection software to predict when and how much delinquent accounts will pay, lenders and servicers have more tools at their disposal than ever before. This won’t be an academic or textbook discussion. So bring your questions to this highly interactive discussion about the practical uses of A.I. and machine learning for the industry.
Takeaways:
Auto Industry Practice Leader, Strategist/Principal, Acxiom
Auto dealers can monetize data and leverage that information across channels by developing enhanced, accurate views of consumers.The process of developing that complete view of consumers and monetizing the value of that information must start with identity resolution. Employing strong data ethics and creating a privacy-compliant environment is critical when resolving and authenticating consumer identities and using that data through the auto shopping/purchasing journey. The evolving data regulation environment – with new laws including General Data Protection Regulation (GDPR) and the California Consumer Protection Act (CCPA) – require confirming a consumer’s identity at an entity level. Acxiom’s automotive practice will provide an overview of solutions that automotive manufacturers and dealers, as well as related industries from financial institutions to suppliers, must employ during the process of identifying and authenticating consumers.
John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions
Learn how to differentiate between consumers with similar credit profiles using traditional credit information to form a more holistic credit picture. John McWilliams, Senior Vertical Solutions Consultant, LexisNexis Risk Solutions, will elaborate on how to expand into untapped customer segments to find your non-traditional credit customer. Discover how you can make more confident long-term credit decisions using more accurate and robust information.
John Possumato, CEO, DriveItAway Inc.
While Mobility-as-a-Service (MaaS) and shared mobility are talked about both by automotive industry veterans and Silicon Valley, there are still many myths about what these emerging businesses mean for dealers, do they represent a threat or opportunity? This workshop will reveal the reality, to clearly present the potential change in business that MaaS is forecast to have, but, most importantly, explain what dealers can do to both leverage and capitalize on real opportunities create by technology tools available today, while preparing for the future, in gaining experience with adaptive tools and business process flexibility.
Takeaways:
John Lewis, Founder/CEO, Intellaegis/masterQueue
Jessie Herdrich, VP, Compliance, PAR North America
Rebecca Kuehn, Partner, & Chair of the Credit, Reporting, Privacy and Data Security Practice Group, Hudson Cook
Mary Ross, Principal, MSR Strategies & coauthor California Consumer Privacy Act
The California Consumer Privacy Act goes into effect on Jan. 1, 2020, and the operational impacts on first-party lenders and their third-party vendors are significant. Are you prepared?
Join an informative presentation and discussion regarding the impact we’re seeing from different angles, including legal, data privacy, technology and strategy.
Charles Chesbrough, Senior Economist and Senior Director of Industry Insights, Cox Automotive
Taylor Sandusky, Head of Business Development,
Clutch Technologies
To be announced.
Tarry Shebesta, CEO, truPayments
Digital retailing is one of the hottest technology topics in the auto industry right now. Where does fintech fit in to the online path-to-purchase? This session will deep dive into the two digital retailing paths, credit first vs credit last. Topics include, How do they two paths compare, what are the advantages and disadvantages, the consumer experience factor, soft pull credit bureau solutions, compliance and how OEMs are affecting the process. Dealers, OEMs, lenders, credit bureaus, and technology providers are all jockeying for a winning position. Place your bets, and get ready for a spirited interactive discussion from session attendees.
Takeaways:
Tim Cox, Co-Founder, CarNow
The big buzzwords in automotive right now are “digital retailing”. OEMs and dealers alike are trying to navigate this new world. We at CarNow are the fastest growing and most awarded” Digital Retail company. We are not sharing what we think will work, we are sharing a clear road map of what is working in some of the most successful dealerships in the country.
Takeaways:
Scot Wingo, CEO & Co-Founder, Get Spiffy Inc.
The concept of vehicle ownership is being redefined and will be disrupted more in the next 10 years than it has in the last 100. As convenience-oriented consumers transform mobility, the impacts are wide-ranging across industries, businesses, and consumers. To understand the implications, it‚is important to recognize these changes as they develop and identify the areas where they overlap and intersect.
Takeaways:
Matt Stanley, VP, Decision Sciences, FICO
It’s virtually impossible to walk through an airport or read a magazine/online article without being bombarded with advertisements touting how machine learning and artificial intelligence will change and improve every aspect of our daily lives. With over 60 years of experience delivering advanced analytics, over 200 analytic patents, and some of the world’s most respected data scientists, FICO is in a unique position to assess what is pure hype and what is legitimately useful. This session will help you understand the promises and pitfalls of many of the newest techniques for both credit and non-credit decisions and position you to set appropriate expectations for how your business can benefit.
Pete MacInnis, Founder and CEO, eLEND Solutions
Traditionally, dealers have been slow to adopt new technologies that may impact profitability, and reluctant to evolve their sales and finance process. There continues to be significant friction in the negotiation and finance steps of the buying journey. Digital retailing solutions are making a difference but less-than-advanced digital finance tools are hindering its potential. This session explores changing when and how shoppers are introduced to qualified payment information and dealership financing options, online and in-store. The result is a faster-moving deal-flow that sells more cars at higher profits in less time, benefiting dealers, lenders and consumers.
Takeaways:
Nathan Hecht, Founder and CEO. Honcker
While the world waits for driverless and flying cars to take over the roads and airways, the everyday process of procuring a vehicle leasing, renting or buying remains an arduous, inefficient process. The car leasing and rental market is growing, and forecasted to be worth $124 billion in 2022 Nathan Hecht, Founder and CEO of Honcker, an innovative car leasing app, will discuss the current leasing landscapes from evolving customer perceptions to current friction points in leasing transactions to how technology, especially software solutions, can provide a better experience for consumers as well as help dealers move more cars off their lots faster.
Takeaways:
Alex Fraser, General Manager of Atlanta Market Fleet Services, Cox Automotive Mobility
When we consider the number of miles traveled today, those are dominated by personally-owned vehicles vs. vehicles owned by fleet companies transporting both people and goods. But as more mobility options such as ride-hailing, car-sharing, and car subscription services gain traction, the proportion of miles traveled will shift dramatically. This workshop explores how service and maintenance will become more vital as additional high-utilization commercial fleets are deployed, resulting in significant increases in miles per vehicle. Attendees will learn about the intelligent fleet services solutions simplifying mobility operations and maximizing vehicle uptime and profitability for dealers, OEMs and new mobility providers.
Takeaways:
Rod Arends, VP, Southeast Toyota Finance Service Center Operations
As the Auto Intel Summit comes to an end, masterQueue will be hosting an informative discussion around how first-party lenders and their third-party vendors are using mQ, and where the industry can drive a lift in best-practice sharing through the development of collaborative mQ user groups in 2020.
Featured topics of this discussion will be centered on:
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